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Customer Service Representative

Company: A. Daigger
Location: Vernon Hills
Posted on: May 21, 2023

Job Description:

About Learning Resources:

We are Learning Resources -, and we have been helping parents and teachers build generations of amazing kids since 1984. Voted one of the Chicago Tribune's Top Workplaces in 2020 and 2021, we're a 150-person strong, family-owned company on a mission to bring learning to life with our award-winning products, including Toy of the Year winners Tumble Trax -, Botley - the Coding Robot, and Coding Critters---. From ABCs and 123s to fine motor and STEM skills, our educational toys offer kids the building blocks they need to succeed in school and develop a lifelong love of learning. We pride ourselves on having a thriving culture and a diverse, creative atmosphere. Come join our award-winning team today!

Position Description:

We are currently seeking a Customer Service Representative. This position is responsible for all aspects of the order entry process for our products through processing orders. In addition, this position will be charged with greeting all visitors a great first impression of the culture at Learning Resources. They will be responsible for monitoring all incoming calls via switchboard.

Scope of Responsibilities:

The individual in this role will:

  • Process orders in a fast-paced environment for both Dealer and Direct Customers.
  • Monitor customer portals for order processing and shipping notification.
  • Monitoring EDI portal for direct customer orders.
  • Responsible for all mail distribution and sorting.
  • Meets or exceeds monthly key performance indicators.
  • Continuously identify opportunities to drive process improvements that positively impact the customer experience.
  • Other duties for this role will be assigned as necessary/appropriate. Requirements/Preferences:
    • High School Diploma. College Degree preferred.
    • 1-3 years experience in a Customer Service / Call Center environment
    • Basic understanding of Microsoft Windows and Office applications Ideal attributes:
      • Strong communication skills - clearly and professionally, both verbally and in writing.
      • Effectively handles multiple tasks simultaneously
      • Attention to detail and accuracy
      • Problem Solving skills and ability to resolve discrepancies.
      • Interpersonal skills
      • Follow up and follow through skills
      • Positive, patient, and customer friendly attitude. Physical Demands:
        • Standing - up to 10% of the time
        • Sitting - up to 90% of the time
        • Computer usage - up to 90% of the time
        • Telephone usage - up to 90% of the time
        • Travel - none
          We are a drug-free workplace and an EEO employer.

          Please note: This role will be filled by our internal recruitment team, so no assistance is needed from any outside staffing agency at this time

Keywords: A. Daigger, Arlington Heights , Customer Service Representative, Sales , Vernon Hills, Illinois

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