Technical Service Representative

Company: Aston Carter
Location: Deerfield
Posted on: March 16, 2023

Job Description:

One of the largest commercial food equipment companies in Illinois is looking to hire a full time Technical Service Representative to help support and trouble shoot customer equipment issues over the phone. Located in Lake Zurich, IL Description:- answering technical questions received from the telephone call queue, the website and email system- Troubleshooting, diagnosing and quickly resolving issues end users are having in the field - Documenting all calls in our Great Plains ERP system so the recorded information may be used for future analysis- Provide parts order identification for customers and service providers- Provide customers and service providers programming and calibration assistance- Create and process return authorizations in the ERP system- Participate in the review of returned components and equipment to verify cause of failure and proper field diagnoses- Participate in the review and redesign of users guides and parts manuals- Create recommended spare parts lists for distribution- Participate in the training of internal and/or external sales and service personnel- Aid in the development and improvement of the training program- Aid in identifying developing trend indicators in field failures- Be an active member of the Quality Improvement Team, helping identify potential quality improvement opportunitiesAdditional Skills & Qualifications:- experience troubleshooting and repairing electrical circuits ranging from 5-24VDC to 120-240VAC single and three phase- experience troubleshooting and repairing equipment- reading a wiring diagram- Computer skills - Line Voltage knowledge / Using Multimeter tool- Low voltage electronics troubleshooting - trace wire harnesses and know where and how to measure low and high voltage to be able to help the technician or end user on the phone to diagnose the issue with their equipment. - Food equipment troubleshooting (ideally coffee machines or ice makers)- Microsoft Dynamics ERP- Inbound/outbound phone skillsEmployee Value Proposition (EVP)- 6 month contract to hire - Family focused work environment - Health benefitsWork EnvironmentOn site Full TimeMonday - Friday 8 hour shift (7am - 5:30pm) About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Arlington Heights , Technical Service Representative, Sales , Deerfield, Illinois