Help Desk Analyst II

Company: Robert Half
Location: Vernon Hills
Posted on: March 13, 2023

Job Description:

Ref ID: 600985Classification: Help Desk Analyst IICompensation: DOERobert Half might be looking for a Help Desk Analyst just like you! This long-term contract / temporary to hire employment opportunity is based in the Vernon Hills, Illinois area. You'll be right for this position if you have a can-do attitude and are looking to be part of a highly motivated team. Can you handle complex end-user support issues and provide support to team members by focusing and restoring service to the end users? This job might be for you. If you can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services, this Service Desk Analyst job might be for you. If you are a self-confident, motivated person with a strong work ethic and excellent communication skills - and you enjoy a fast-paced team-driven environment - we invite you to apply.Your responsibilities- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues- Provide guidance to Tier 1 support and team members- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory- The ideal candidate for this job is able to facilitate user account management by handling onboarding, change and departure processes- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

Keywords: Robert Half, Arlington Heights , Help Desk Analyst II, Professions , Vernon Hills, Illinois