Help Desk Analyst II
Company: Robert Half
Location: Vernon Hills
Posted on: March 13, 2023
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Job Description:
Ref ID: 600985Classification: Help Desk Analyst IICompensation:
DOERobert Half might be looking for a Help Desk Analyst just like
you! This long-term contract / temporary to hire employment
opportunity is based in the Vernon Hills, Illinois area. You'll be
right for this position if you have a can-do attitude and are
looking to be part of a highly motivated team. Can you handle
complex end-user support issues and provide support to team members
by focusing and restoring service to the end users? This job might
be for you. If you can represent the Service Desk by liaising with
2nd and 3rd level teams to help transition new and changing
services, this Service Desk Analyst job might be for you. If you
are a self-confident, motivated person with a strong work ethic and
excellent communication skills - and you enjoy a fast-paced
team-driven environment - we invite you to apply.Your
responsibilities- Troubleshoot end user issues: Provide root-cause
analysis on various web and mobile applications; handle escalated
tickets relating to server/network related issues- Provide guidance
to Tier 1 support and team members- Understand and utilize ITIL
processes (Incident, Problem, Change, etc.) and how they are used
in a corporate environment- Meet and exceed SLA standards: Close
tickets in a timely manner, while upholding customer service
standards- Maintain hardware and peripherals: Responsible for
upgrading and replacing computer parts; handle documentation and
asset inventory- The ideal candidate for this job is able to
facilitate user account management by handling onboarding, change
and departure processes- Understand concepts related to networks,
servers, PCs, databases, proprietary systems, etc.
Keywords: Robert Half, Arlington Heights , Help Desk Analyst II, Professions , Vernon Hills, Illinois
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here to apply!
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