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Desktop Support Technician

Company: LanceSoft Inc
Location: Deerfield
Posted on: September 18, 2022

Job Description:

Responsibilities:

Active Directory: know what an OU is and how to manage a machine account (add/delete/update) and a user account.

zScaler: know what it is and have familiarity with support.

Okta: know what it is and have familiarity with support.

Proficiency with Win10.

Familiarity with remote tools such as Microsoft Configuration Manager or VNC (as examples).

Know how to image a machine with miscellaneous tools (i.e. Pxe boot/WIM imaging, Ghost, etc.).

Familiarity with software distribution tools such as Marimba or LanDesk.

Familiarity with the ServiceNow ITSM platform.

Familiarity with disk encryption such as BitLocker or McAfee.

Well organized and detail-oriented.

Excellent customer service skills including being personable and able to communicate well both in written and verbal formats.

Adheres to professional expectations in a corporate environment in alignment with existing Baxter RSS team policies and processes.

Comprehensive refresh experience including client scheduling, data transfers and deployment. This is not limited to an automated process, but the manual process of imaging a machine and transferring data manually.

Keywords: LanceSoft Inc, Arlington Heights , Desktop Support Technician, Professions , Deerfield, Illinois

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