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Associate Tech Support Analyst

Company: SCA Health
Location: Deerfield
Posted on: August 5, 2022

Job Description:

Category: CorporateOverviewSCA Health has transformed itself into a leader in ambulatory surgical centers, surgical hospitals, and hospital-system partnerships. With Service Excellence as one of our core values, we are transforming the current Information Technology department to better position SCA Health as the industry leader in surgical care. Our IT team is focused on providing our partnerships and management teams with timely, quality technology support that is reliable and helpful. We are seeking an Austin, TX based Associate Tech Support Analyst who is responsible for delivering technical support of systems and applications used by SCA Health teammates. Review and implement new technology to improve business processes. Work as part of a team by providing guidance to teammates and assisting in an efficient, professional manner. Responsibilities This position is primarily responsible for:This role will provide level 2 desktop support for 3 surgical centers and 1 surgical hospital in the Austin, Texas market.Expert knowledge of Windows 10 and Mac OS X operating systems with the ability to install, update, integrate and support these operating systems.Technical ability to assist in support of the following technologies:Telecommunications - phones and all supporting software and infrastructureData Networking - routers, switches, firewalls and wireless, along with supporting softwareServer hardware and operating systems - supporting local file shares or databasesVideo Conferencing solutions - both local office hardware and softwareDeployment of any new user facing technology in the supported surgery centers, including solution design, development, testing, deployment, and communications.Support the creation of clear documentation and user guides for current or new technology deployed.Proactively define our approach to and execution of monitoring of the health of the IT equipment in the supported surgery centers.Proficient in Internet related applications such as Office 365, Anti-virus and Web Browsers.Installation, configuration, testing, training and support of other network devices such as scanner, fax, printers and wireless devices.Supervision of other technology providers completing work onsite. QualificationsEducation, Training and Experience: Associate's degree or related experience and/or trainingKnowledge, Abilities & Skills: 2+ years of experience in a helpdesk environment, with support of Windows and Mac Operating Systems and troubleshooting software problems.Healthcare IT experience. (Preferably in an ambulatory surgery center environment)Must live within Greater Austin Area.Other Qualifications Proactive, decisive, action-oriented individualStrong written and verbal communication skills, including with Executive audiences. The ability to communicate to the executive management team on IT issues locally is especially critical.Excellent interpersonal, leadership, collaboration, facilitation, and negotiation skillsAble to clearly explain technical issues in a way that nontechnical people can understandAbility to be broadly focused and manage multiple efforts concurrentlyAbility to work effectively with all levels of the organization; including staff, business stakeholders, and all levels of management, up to and including the CEOHighly motivated, energetic individual with strong ethics and commitment to quality who must be organized, detail oriented and a self-starter who can effectively begin and complete projects.Travel between locations in Austin, TX and occasional travel to Birmingham, AL is required.PI187751767

Keywords: SCA Health, Arlington Heights , Associate Tech Support Analyst, Professions , Deerfield, Illinois

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