Logistics Systems Support Specialist
Company: Medline
Location: Mundelein
Posted on: August 3, 2022
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Job Description:
Medline Industries continues to grow, and grow, and grow.In
fact, we've enjoyed DOUBLE DIGIT growth in 54 of the past 55
years!And we are AGAIN named as a Chicago Tribune Top
Employer!Doesn't that sound like the kind of place you'd want to
join?Our distribution center team members are the backbone of this
effort and collaborate with divisions across the company to
implement new ways to serve our customers swiftly and efficiently.
Our job is to make sure our systems are running smoothly and we are
ready to help our distribution centers when they need our
support.Medline has an opening for a WMS System Support Analyst.
The successful Support Analyst will be a highly motivated
individual who will help provide internal customers with technical
guidance, identify and investigate re-occurring issues to develop
long term solutions, and provide overall support to the Logistics
Systems team.Strong verbal/written communication and analytical
skills are a must as this position is the first responder to all of
Medline's warehouse branches and cross functional teams when they
contact the support team with issues.This position is a Remote
Based Support role, with the following schedule - Tuesday,
Wednesday, Friday, Saturday9:30AM - 8:30PM CST.The primary
responsibility of the WMS Support Analyst is to provide software
and hardware support for Medline's Logistics Systems which include:
Warehouse Management, Transportation Management, and Labor
Management Systems.Responsibilities include:Provide technical
advice, guidance and informal training to users on hardware and
applications.Understand team and department service level
agreements and follow team guidelines and procedures to manage open
issues in an efficient manner to help ensure these service levels
are achieved.Document reported issues in system support log.
Investigate re-occurring issues and develop solutions. The role is
for a solution provider. The candidate should be problem solver and
able to communicate verbally and in writing to describe the details
of the problem and the proposed solution.Escalate higher tier
problems to appropriate team members or manager. Ensure that all
escalated issues have been thoroughly researched and compared
against the team's knowledge database prior to escalation.Utilize
knowledge database and call tracking database to enhance quality
and consistency of problem resolutions. Create and publish
knowledge base articles to assist others in the diagnosis and
resolution of specific issues. Consider business processes and
system interaction when creating this documentation.Contribute to
organizational success:Proactively communicate deliverable status
to the team lead and project manager. When obstacles are presented,
know when to escalate to stay on target with deliverable
completion.Inform team members and other departmental employees
when obstacles are presented that need their involvement.Ensure
his/her areas of expertise are covered when absent. Work with team
lead to proactively seek opportunities to improve skills and
knowledge through training.Create or change designs to resolve
defects and/or reoccurring issues.COVID-19 VaccinationPlease be
aware that Medline requires all employees starting in this position
to be fully vaccinated against COVID-19.This position will require
the successful candidate to provide proof that they are fully
vaccinated by their start date.Medline is an equal opportunity
employer, and will provide reasonable accommodations to those
individuals who are unable to be vaccinated for COVID-19 consistent
with federal, state, and local law.Qualifications:---Experience
supporting a Warehouse Management System (WMS) strongly preferred.
---Any engineering exposure is a plus. ---Schooling or experience
in writing SQL queries required; PL/SQL is even more
beneficial.---Experience troubleshooting technical issues required,
such as a help desk position that supports computer system(s);
experience in an applications support role is a plus.
---Demonstrated excellent customer services skills; strong written
and verbal communication skills a must. ---Bachelor's degree,
preferably with a concentration in Computer Science, MIS, or
similar strongly preferred. ---Excellent problem solving ability.
---Ability to learn quickly and manage multiple
priorities.---Proficient in MS Office (Word, Powerpoint, Excel,
Outlook). ---Proven ability to successfully complete deliverables
on time or ahead of schedule.---Experience with a ticket tracking
system preferred. ---Ability to work beyond the shift hours when
necessary, such as if in the midst of a system issue.About
MedlineMedline Industries is the largest privately held
manufacturer and distributor of healthcare supplies in the United
States, providing more than 550,000 products that serve the entire
continuum of care. Our innovative products and programs can be
found in most hospitals, extended-care facilities, surgery centers,
physician offices, home care dealers, home health agencies and
retail outlets.Founded in 1910, Medline has grown from a small
manufacturer of aprons, surgical gowns and uniforms to a thriving
$18 billion global enterprise because of our dedicated people,
entrepreneurial spirit and honest values.Again named one of the
country's "Best and Brightest Companies to Work For" and once again
named to Chicago Tribune's Top Workplaces, Medline has experienced
fifty-plus years of consecutive annual growth, and is headquartered
in Northfield, IL.
Keywords: Medline, Arlington Heights , Logistics Systems Support Specialist, Professions , Mundelein, Illinois
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