Logistics Systems Support Specialist

Company: Medline
Location: Mundelein
Posted on: August 3, 2022

Job Description:

Medline Industries continues to grow, and grow, and grow.In fact, we've enjoyed DOUBLE DIGIT growth in 54 of the past 55 years!And we are AGAIN named as a Chicago Tribune Top Employer!Doesn't that sound like the kind of place you'd want to join?Our distribution center team members are the backbone of this effort and collaborate with divisions across the company to implement new ways to serve our customers swiftly and efficiently. Our job is to make sure our systems are running smoothly and we are ready to help our distribution centers when they need our support.Medline has an opening for a WMS System Support Analyst. The successful Support Analyst will be a highly motivated individual who will help provide internal customers with technical guidance, identify and investigate re-occurring issues to develop long term solutions, and provide overall support to the Logistics Systems team.Strong verbal/written communication and analytical skills are a must as this position is the first responder to all of Medline's warehouse branches and cross functional teams when they contact the support team with issues.This position is a Remote Based Support role, with the following schedule - Tuesday, Wednesday, Friday, Saturday9:30AM - 8:30PM CST.The primary responsibility of the WMS Support Analyst is to provide software and hardware support for Medline's Logistics Systems which include: Warehouse Management, Transportation Management, and Labor Management Systems.Responsibilities include:Provide technical advice, guidance and informal training to users on hardware and applications.Understand team and department service level agreements and follow team guidelines and procedures to manage open issues in an efficient manner to help ensure these service levels are achieved.Document reported issues in system support log. Investigate re-occurring issues and develop solutions. The role is for a solution provider. The candidate should be problem solver and able to communicate verbally and in writing to describe the details of the problem and the proposed solution.Escalate higher tier problems to appropriate team members or manager. Ensure that all escalated issues have been thoroughly researched and compared against the team's knowledge database prior to escalation.Utilize knowledge database and call tracking database to enhance quality and consistency of problem resolutions. Create and publish knowledge base articles to assist others in the diagnosis and resolution of specific issues. Consider business processes and system interaction when creating this documentation.Contribute to organizational success:Proactively communicate deliverable status to the team lead and project manager. When obstacles are presented, know when to escalate to stay on target with deliverable completion.Inform team members and other departmental employees when obstacles are presented that need their involvement.Ensure his/her areas of expertise are covered when absent. Work with team lead to proactively seek opportunities to improve skills and knowledge through training.Create or change designs to resolve defects and/or reoccurring issues.COVID-19 VaccinationPlease be aware that Medline requires all employees starting in this position to be fully vaccinated against COVID-19.This position will require the successful candidate to provide proof that they are fully vaccinated by their start date.Medline is an equal opportunity employer, and will provide reasonable accommodations to those individuals who are unable to be vaccinated for COVID-19 consistent with federal, state, and local law.Qualifications:---Experience supporting a Warehouse Management System (WMS) strongly preferred. ---Any engineering exposure is a plus. ---Schooling or experience in writing SQL queries required; PL/SQL is even more beneficial.---Experience troubleshooting technical issues required, such as a help desk position that supports computer system(s); experience in an applications support role is a plus. ---Demonstrated excellent customer services skills; strong written and verbal communication skills a must. ---Bachelor's degree, preferably with a concentration in Computer Science, MIS, or similar strongly preferred. ---Excellent problem solving ability. ---Ability to learn quickly and manage multiple priorities.---Proficient in MS Office (Word, Powerpoint, Excel, Outlook). ---Proven ability to successfully complete deliverables on time or ahead of schedule.---Experience with a ticket tracking system preferred. ---Ability to work beyond the shift hours when necessary, such as if in the midst of a system issue.About MedlineMedline Industries is the largest privately held manufacturer and distributor of healthcare supplies in the United States, providing more than 550,000 products that serve the entire continuum of care. Our innovative products and programs can be found in most hospitals, extended-care facilities, surgery centers, physician offices, home care dealers, home health agencies and retail outlets.Founded in 1910, Medline has grown from a small manufacturer of aprons, surgical gowns and uniforms to a thriving $18 billion global enterprise because of our dedicated people, entrepreneurial spirit and honest values.Again named one of the country's "Best and Brightest Companies to Work For" and once again named to Chicago Tribune's Top Workplaces, Medline has experienced fifty-plus years of consecutive annual growth, and is headquartered in Northfield, IL.

Keywords: Medline, Arlington Heights , Logistics Systems Support Specialist, Professions , Mundelein, Illinois