Senior CRM Analyst/Administrator
Company: Horizon Therapeutics
Location: Deerfield
Posted on: May 13, 2022
Job Description:
Working at Horizon is more than a job - it's personal. For us,
success is measured by the numbers that matter most - the number of
lives we touch, the number we change and those we work tirelessly
to help save. We're a team of agile, out-of-the-box thinkers who
are inspired to do more because we know we're a part of something
bigger. We strive to build meaningful careers at a company whose
values we share because when we live up to our potential, we help
others live up to theirs. Position Summary: The Senior CRM
Analyst/Administrator configures or develops solutions for multiple
field-based teams through integration of secondary data sources,
custom analytics and functional expertise. The solutions are based
on Veeva Commercial Cloud platform including Multichannel CRM, CLM,
Engage, Network and OpenData. They identify business problems and
analyze/document business requirements for the supported business
functions. They understand the customer's business and manage the
relationships with key customers. The analyst participates in and
leads components of system delivery and assures user acceptance.
They also identify and investigate operational needs and problems,
and opportunities, contributing to the implementation of
improvements. Responsibilities:
- Analyzes and documents business requirements for the business
area of responsibility
- Responsible for delivery of (components of) IT projects via
configuration and/or development
- Assures project and project teams follow company and
departmental policies, procedures and standards, including SDLC and
Change control
- Provides business consulting support to customers
- Analyzes, resolves and documents system changes needed as a
result of defects, enhancements, incidents, missing requirements or
other root causes
- Proactively identifies and assists in prioritizing
opportunities to streamline business and system processes
- Shares industry standards/trends with customers and peers
within the area of responsibility
- Identifies issues and leads resolution efforts. Escalates
issues appropriately
- Develops and assists in the presentation of business cases and
system roadmaps
- Develops preliminary project budgets. Assists in monitoring and
reporting on projects.
- Manages day to day interactions with vendors. Work closely with
vendors to complete required tasks.
- Works under general direction within a clear framework of
accountability. Exercises substantial personal responsibility and
autonomy. Plans own work to meet given objectives and
processes.
- Be able to travel, when necessary, and performs additional
job-related duties as requested.Qualifications Required:
- Bachelor's degree in computer science, information systems or
related field or relevant combination of education and experience
required.
- Minimum 5 years of relevant experience in IT project
management/business analysis
- Minimum 2 years of experience working with business functions:
Sales Operations, Field-based organizations, Marketing, Marketing
Operations
- Experience in Sales Analytics, Sales Force Automation, and
Project Management; prefer experience in Veeva or Salesforce.
- Demonstrated success developing and presenting solutions to
complex business situations
- Highly proficient analytical and software skills aimed at data
analysis and operational efficiency
- Demonstrated proficiency in Microsoft Office and/or Sales Force
Automation tools.
- Experience managing Customer relationships at various
organizational levels.
- Experience with formal SDLC methodology desired, as well as
with system validation processes
- Excellent written and verbal communication skills with ability
to clearly and effectively communicate complex information. Horizon
Core Values & Competencies: Growth
- Manages Ambiguity
- Strategic Mindset
- Demonstrates Self-awareness
- Cultivates Innovation
- Develops Talent Accountability
- Drives Results
- Ensures Accountability
- Decision Quality Transparency
- Courage
- Collaboration
- Instills Trust Horizon requires all U.S. employees to be fully
vaccinated, as a condition of employment, with either Pfizer (fully
approved by the U.S. Food and Drug Administration), Moderna or
Johnson & Johnson (currently granted emergency-use authorization by
the FDA). "Fully vaccinated" is defined as two weeks after your
final dose of the Pfizer, Moderna, or Johnson & Johnson vaccine.
Horizon will provide medical and religious accommodations as
required by law. Horizon Therapeutics plc does not discriminate on
the basis of race, color, religion, gender, sexual orientation,
national origin, age, disability, veteran status, or any other
characteristic protected by law. It is our intention that all
qualified applications are given equal opportunity and that
selection decisions be based on job-related factors. Any
individual, who, because of a disability, needs accommodation or
assistance in completing this application or at any time during the
application process, should contact the Human Resources
Department.
Keywords: Horizon Therapeutics, Arlington Heights , Senior CRM Analyst/Administrator, Professions , Deerfield, Illinois
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