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Sr. Business Systems Analyst - Service Desk

Company: CF Industries
Location: Deerfield
Posted on: May 13, 2022

Job Description:

At CF Industries, our mission is to provide clean energy to feed and fuel the world sustainably. Our employees are focused on safe and reliable operations, environmental stewardship, and disciplined capital and corporate management. By joining CF, you will be part of a team that brings their varied experiences, wide-ranging knowledge and diverse talents together to deliver important work and you'll be able to pursue complex, exciting opportunities that help you continue to grow and achieve your potential in different areas. You'll take pride in working for a company that lives its values and where you can be yourself at work, as part of an authentic team that encourages you to share your views and opinions. Our nine manufacturing complexes in the United States, Canada, and the United Kingdom, an unparalleled storage, transportation and distribution network in North America, and logistics capabilities enabling a global reach underpin our strategy to leverage our unique capabilities to accelerate the world's transition to clean energy.

Information Technology

Job Summary:

The role translates as a Senior Business Systems Analyst at CF Industries. The IT Service Desk business analyst will review, analyze, and evaluate service management processes, metrics, reporting and systems. The incumbent performs functional analysis, requirements definition, systems configuration and testing for the service desk and related systems and processes. The role will document requirements, define scopes and objectives, along with formulating systems to parallel overall business strategies.

Job Description:

Job Responsibilities:

  • Communicates and collaborates with external/internal customers and stakeholders to analyze information and business needs to deliver functional and technical requirements to applications development teams along with business solutions to the company
  • Identifies business and service process best practices and works with key stakeholders to deliver process improvements
  • Responsible for conducting prototypes, developing functional specifications, data mapping, function mapping, setting of configuration tables and setting of transaction/ control tables
  • Leads evaluation and implementation of process improvements including needs analysis, scope definition and test plan development and execution
  • Elicits requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, data, and workflow analysis
  • Assists in security/ authorization set-up, user documentation, data interface design, data migration and reconciliation
  • Ensures that all deliverables are completed in accordance with Project Management methodology; clearly and frequently communicates the status
  • Evaluates information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • Investigates processes and performs root cause analysis for incidents and problems
  • Collaborates with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
  • Acts as the liaison between the business units, technology teams and support teams

    Successful incumbents will have:
    • Bachelor's degree in Computer Science, Information Systems, or another related field
    • ITIL Certification or commensurate experience of the full Service management lifecycle (Strategy, Design, Transition, Operation and Continual Service improvement)
    • 10+ years of experience as a service desk business analyst, service desk manager or other relevant experience of the key service processes (Change, Problem, Request and Incident management)
    • Experience of preparing and reviewing service packs and representing the Service function in service reviews
    • Experience of and participation in the change process, attending change board as a service desk or service management representative
    • Service delivery/management experience, specifically in setting Key Performance Indicators that are aligned to the organizations service strategy goals and agreeing and monitoring metrics to support delivery against these KPI's
    • SailPoint/AD integration, and API experience preferred
    • Lead, build and maintain world-class service desk solutions using best practices in the areas of approvals, workflows, dashboards, portals.
    • Ability to work effectively with all levels of management and to collaborate with site leads to deliver against the organizations service goals in a deadline-oriented environment
    • Excellent oral and written communication skills with organization and time management skills
    • Ability to learn, demonstrate and apply knowledge of the business to deliver improvements in solutions and processes and better align IT Service with Business goals
    • ServiceNow, Zendesk, Jira or similar service desk software experience

      Position Scope/Contribution:

      This position is responsible for identifying IT solutions for the specified area of business responsibility. The incumbent must evaluate and determine needs appropriately and within scope. Some travel may be required.

      What We Offer:

      You'll enjoy competitive compensation, consisting of base pay plus an incentive program available to all full-time employees, and a comprehensive benefits package including high-quality healthcare options, a well-being incentive program, 401k, pension, life and disability insurance, generous time off (with time off to volunteer) and much more! Additionally, we offer several Flexible Work Arrangements to support a healthy work-life balance.

      You will be part of a team that brings their varied experiences, wide-ranging knowledge, and diverse talents together to deliver important work, and you'll be able to pursue complex, exciting opportunities that help you continue to grow and achieve your potential in different areas. You'll take pride in working for a company that lives its values and gain a sense of fulfillment knowing that you're working with purpose, to provide clean energy to feed and fuel the world sustainably.
      • CF Industries is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
        • Employees in the US can learn more about their rights by viewing the federal "EEO is the Law" poster (PDF) and others as detailed below:

          Pay Transparency


          Employee Polygraph Protection Act

          • Employees in Canada can learn more about their rights by viewing the "Canadian Human Rights Act".

            If you need any assistance seeking a job opportunity at CF Industries, or if you need reasonable accommodation with the application process, please call 847-405-2400 or contact us at .


Keywords: CF Industries, Arlington Heights , Sr. Business Systems Analyst - Service Desk, Professions , Deerfield, Illinois

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