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B-Stock Technician (6AM)

Company: CDW
Location: Vernon Hills
Posted on: January 12, 2022

Job Description:

This position is responsible for the testing, troubleshooting and the repair of "returned to CDW" product and processing these items for resale or liquidation.
Key Areas of Responsibility

  • Refurbish customer returns and return them to salable condition.
  • Asses various product repair/refurbish costs as needed
  • Decide to B-stock or liquidation based on repair/refurbish cost
  • Direct account manager contact detailing the missing accessory items pertaining to the customer return.
  • Part identification and ordering for B-stock units.
  • Installation and testing of parts in B-stock units.
  • Maintain minimum monthly productivity quota's
  • Must be able to communicate effectively and in a constructive manner with management, peers and coworkers.
  • Keeping track of units waiting for parts
  • Accounting for parts used in the refurbishing process.
  • Performing quality control checks during the refurbishment process.
  • Assist team in processing liquidation orders and product
  • Matching EDC labels to product throughout the day
  • Transferring completed pallets to the warehouse throughout the day

    Education and/or Experience Qualifications

    • High School diploma or equivalent
    • A+ Certification required
    • Knowledge of computers, its components and peripherals as well as knowledge of current operating systems and applications (including MS Office) and multi component configurations.
    • Lift, push and pull 21 to 50 pounds of force occasionally (0-33% of the workday), and/or
    • 10 to 20 pounds of force frequently (0-66% of the workday).

      Other Required Qualifications

      • Basic knowledge of computers, its components and peripherals.
      • Strong verbal communication skills with the ability to effectively interact with all stakeholders.
      • Demonstrated ability to perform physical responsibilities.

        Preferred Qualifications

        • AS/400 system experience
        • SPS system experience (Sales Productivity Suite)

Keywords: CDW, Arlington Heights , B-Stock Technician (6AM), Professions , Vernon Hills, Illinois

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