B-Stock Technician (6AM)

Company: CDW
Location: Vernon Hills
Posted on: January 12, 2022

Job Description:

This position is responsible for the testing, troubleshooting and the repair of "returned to CDW" product and processing these items for resale or liquidation.
Key Areas of Responsibility

• 
  
• Refurbish customer returns and return them to salable condition.
  
• Asses various product repair/refurbish costs as needed
  
• Decide to B-stock or liquidation based on repair/refurbish cost
  
• Direct account manager contact detailing the missing accessory items pertaining to the customer return.
  
• Part identification and ordering for B-stock units.
  
• Installation and testing of parts in B-stock units.
  
• Maintain minimum monthly productivity quota's
  
• Must be able to communicate effectively and in a constructive manner with management, peers and coworkers.
  
• Keeping track of units waiting for parts
  
• Accounting for parts used in the refurbishing process.
  
• Performing quality control checks during the refurbishment process.
  
• Assist team in processing liquidation orders and product
  
• Matching EDC labels to product throughout the day
  
• Transferring completed pallets to the warehouse throughout the day
  
  Education and/or Experience Qualifications
  
  • 
    
  • High School diploma or equivalent
    
  • A+ Certification required
    
  • Knowledge of computers, its components and peripherals as well as knowledge of current operating systems and applications (including MS Office) and multi component configurations.
    
  • Lift, push and pull 21 to 50 pounds of force occasionally (0-33% of the workday), and/or
    
  • 10 to 20 pounds of force frequently (0-66% of the workday).
    
    Other Required Qualifications
    
    • 
      
    • Basic knowledge of computers, its components and peripherals.
      
    • Strong verbal communication skills with the ability to effectively interact with all stakeholders.
      
    • Demonstrated ability to perform physical responsibilities.
      
      Preferred Qualifications
      
      • 
        
      • AS/400 system experience
        
      • SPS system experience (Sales Productivity Suite)
        

Keywords: CDW, Arlington Heights , B-Stock Technician (6AM), Professions , Vernon Hills, Illinois