Business Analyst (Remote)

Company: Qualitest
Location: Vernon Hills
Posted on: April 3, 2021

Job Description:

Description

Are you interested in working with the largest independent software testing company? Read on!

QualiTest is looking for a Business Analyst in the US. This position can be worked fully remote.

Qualitest is seeking a Business Analyst to be responsible for providing basic to moderately complex information and analysis to support overall management of a business unit/department.

• Define and document business functions and processes to be built out.
• Analyzes the integration of business functions with technology
• Assists with business case development and business process reengineering
• Consults with management and personnel to identify, define, and document business needs and objectives, current operational procedures, problems, input, and output requirements
• Recommends new processes that yield operational efficiencies
• Conducts cost-benefit analysis
• Help during validation of system functionality.
• Develops or assists with project work plans, project timelines
• The Business Analyst should be familiar with Credit Union procedures, and have experience in developing technical specifications and negotiating with vendors to acquire IT assets
• Document system functionality, system design, and/or end user guides
• Engage with vendor, Upgrade, to work through and finalize functionality.
• Work with development team and QA to ensure requirements traceability and completeness
  
  Requirements
  
  • A bachelor's degree in business or related field or an MBA is desired
  • Should have a minimum of 5 years' experience in business analysis or a related field
  • Exceptional analytical and conceptual thinking skills
  • The ability to influence stakeholders and work closely with them to determine acceptable solutions
  • Advanced technical skills
  • Excellent documentation skills
  • Fundamental analytical and conceptual thinking skills
  • Experience creating detailed reports and giving presentations
  • Competency in Microsoft applications including Word, Excel, and Outlook
  • A track record of following through on commitments
  • Excellent planning, organizational, and time management skills
  • Experience leading and developing top performing teams
  • A history of leading and supporting successful projects
  • Contact center use cases:
  • Admin/configuration (workforce management, scheduling, queue management, skills management, routing, call recordings, quality evaluation
  • Omni-channel (calls/chats/video calls/messages/emails), including integration with Salesforce
  • Authentication and screen pops
  • Reporting
  • Outbound campaigns (what we commonly refer to as the 'auto-dialer') - we generate a list of members that meet a certain criterion---they are scrubbed for consent---and then the systems place outbound calls
  • Familiarity with the telecom space (vendors, terminology, etc.), including current trends (AI, chatbots, virtual agents, predictive engagement)
  • IVR
  • Voice banking
  • Process mapping
  • Experience working with multiple vendors
  • 3rd party integrations
  • If the candidate has worked on telephony projects,
  • Experience with implementing Contact Center as a Service (CCaaS) or Unified Communications as a Service (UCaaS)
  • Application / platform knowledge on Genesis Pure Cloud from a business functional perspective (Greg called it out nicely down below)
  • Experience defining process flows, data mapping, or translating technical requirements into business requirements (or vice versa) for Contact Center to Salesforce integrations
    
    Benefits
    
    Why QualiTest?
    
    • Work hard and play harder with our flexible and casual culture. Take a break from work and join an employee event, or enjoy the amenities and games provided from one of our Test Center's.
    • Take care of health with enrollment into one of our competitive medical coverage options + we offer dental and vision coverage options, Life Insurance and Disability Insurance.
    • We encourage you to plan your future with our 401k program.
    • Never stop experimenting and learning with our Tuition Reimbursement Program. We also offer free access to over 3000+ training courses and peer to peer mentoring support.
    • Stay active and get rewarded with our gym membership fee reimbursement through our Corporate Wellness Program. Earn vacation times for attendance achievements each month!
    • We offer a competitive package of time off which includes - vacation, sick, and mental health days. Recharge, refuel and take the time you need, when you need it.
    • Celebrating your achievements and milestones are important to us so we created our Employee Rewards and Recognition Program's. Be rewarded and acknowledged for what you do and who you are!
    • Earn bonus' via our Client Referral and Employee Referral Program's. Refer and earn - tap your network for net-worth.
    • Planning a vacation? Looking for car insurance? Get access to Qualitest Employee Perks for discounts on anything from travel to electronics. With so many offerings the savings are endless!
    • Be a part of a company who strives to support for diversity and inclusion in the workplace - we are one, we are many at Qualitest. Celebrate culture, share knowledge with engineers from around the globe, and inspire each other through our differences.
      Intrigued to find more about us?
      
      • Visit our website at
      • Check out our Career page:
        If you like what you have read, send us your resume and let's start talking!

Keywords: Qualitest, Arlington Heights , Business Analyst (Remote), Professions , Vernon Hills, Illinois