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Lead Help Desk Analyst

Company: DYOPATH
Location: Mundelein
Posted on: April 2, 2021

Job Description:

Position Lead Help Desk Support Analyst About Us DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions.At DYOPATH we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service and sustainability. Our team is passionate, fun, creative and courageous in communications. Essential Duties Manage the day-to-day functions of using technology including, but not limited to, network, e-mail, and various software systems Support of Macintosh (macOS and macOS server) and Windows (DesktopServer) operating systems, iOS devices (iPads, iPods), Google Console, including knowledge for VMware Knowledge and Support of Workgroup Manager, Open Directory, Active Directory, and Google Console Installation of all new desktop computers, servers, and computer-related equipment (printers and other peripherals) Installation and troubleshooting use of interactive teaching solutions (boards projectors) Repair and replace non-functioning computer equipment Create, maintain and update all required computer images Maintain and upgrade networking equipment as required Install and support of software and updates as necessary Maintaining software license compliance records Support telephone system issues as necessary and facilitating repair requests Maintain appropriate physical security and control on all computer assets Maintain inventory records of all equipment (purchases, placements, repairs and final dispositions) Maintain a working knowledge of all computer-related equipment in order to facilitate timely troubleshooting and repairs Performing other duties as assigned. Qualifications Ability to deploy software using NetworkServerMDM based software installation Ability to read and communicate effectively with employees Ability to carry out instructions provided in either written, diagram or oral form Work involves walking, talking, hearing, using hands to handle, feel or operate objects or controls, and reaching with hands and arms Vision abilities required include close vision and the ability to adjust focus Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Requirements Associate's or Bachelorrsquos Degree in Computer Technology or related field Minimum two-year experience in computer hardware and software installation and maintenance desired This position requires the ability to establish effective working relationships with all levels of staff Work Environment Required to push, pull, lift, andor carry up to 60 pounds Typical office setting Local travel (20) Equal Opportunity Employer DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

Keywords: DYOPATH, Arlington Heights , Lead Help Desk Analyst, Professions , Mundelein, Illinois

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