Bilingual Spanish/English Customer Service Representative

Company: TEKsystems
Location: Chicago
Posted on: May 2, 2025

Job Description:

Responsibilities :- - Provide superior customer experience via incoming telephone calls in a fast-paced automated high-volume contact center environment - Assume ownership and timeliness in handling callers requests in an efficient accurate and professional manner - Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations responding in a respectful accurate timely manner consistently meeting commitments - Ability to navigate multiple systems and applications to research analyze and resolve requests inquiries - Maintain performance and quality standards - Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience - Ability to learn the basic concepts of personal lines insurance principles and Client and Combined products offered to our CWB customers - Work collaboratively with team members and business partners to provide a positive customer experience for our caller - Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST work overtime and weekends as needed - Assist with special requests as needed. - Complete additional tasks and other projects/duties as assigned Qualifications - Minimum of high school diploma or equivalent college degree or currently pursuing is preferred. - 3-5 years' experience of Insurance background - Customer- focused mindset and dedication to providing exceptional service to employees - Previous experience in a high-volume contact center with a focus on decision making problem solving and delivering superior customer service is a plus! - Outstanding effective and service focused communication skills both verbal and written - Proficient in computer skills multi-application navigation and multi-tasking - Accepts accountability Experience LevelExpert LevelPay and BenefitsThe pay range for this position is $22.50 - $23.50/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: --- Medical, dental & vision--- Critical Illness, Accident, and Hospital--- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available--- Life Insurance (Voluntary Life & AD&D for the employee and dependents)--- Short and long-term disability--- Health Spending Account (HSA)--- Transportation benefits--- Employee Assistance Program--- Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Chicago,IL.Application DeadlineThis position is anticipated to close on May 2, 2025.About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: TEKsystems, Arlington Heights , Bilingual Spanish/English Customer Service Representative, Other , Chicago, Illinois