Automotive Customer Service Advisor
Company: Icahn Automotive Group LLC
Location: Round Lake
Posted on: March 17, 2023
|
|
Job Description:
Job DescriptionPosition SummaryContribute to the growth of the
organization across all lines of business through customer
engagement, expert product and service knowledge, follow-up, and
follow through at the service desk, on the sales floor, and at the
register. Duties Responsibilities First point of contact for
customers on the phone and in the store. Responsible for engaging
customers, scheduling appointments, building trust, understanding
needs, communicating processes and timelines, and selling parts and
service that make the customer's car run at peak efficiency;
adheres to Company Customer Care standards to meet customer
expectations. Responsible for the organization and productivity of
the service business through work order and register transactions,
thorough vehicle inspections, and service and replacement part
knowledge. Under the direction of Management, assists in various
aspects of customer care, work order and register assistance,
facility maintenance, and Outside Purchase (OP) ordering. Follow
all policies and procedures related to cash, credit, check, refund
and return policies. Works with the management team to react to
customer service issues, customer complaints, and/or business
opportunities. Conduct and participate in routine express
automotive services, including tire mounting, balancing, rotations,
and repair; oil changes, fluid top-offs, lubrications, filter and
bulb replacement; battery installation, starting and charging
system testing; cosmetic car services, and thorough vehicle
inspection.Primary driving force behind the implementation and
constant execution of safety procedures, ensuring wheel torque and
oil/fluid services are performed per standard operating procedure
directives. Partner with Management to produce a safe and health
work environment that complies with all local, state, and federal
laws, as well as with company policies and procedures. Effectively
communicate with all associates, management, and customers;
interprets and retains information and applies knowledge
appropriately. In designated locations, may be a secondary key
carrier responsible for basic and detailed opening and closing
responsibilities.Maintain an organized and neat shop.Adhere to all
company policies, procedures, safety and environmental rules.Other
duties as assigned.Knowledge, Skills, and AbilitiesHigh school
diploma or equivalent required.Valid Driver's License.One year of
related experience in the automotive service environment.One year
of sales experience preferred.Must have basic knowledge and
understanding of mathematical concepts such as addition,
subtraction, multiplication, division, percentages, and fractions.
Ability to apply mathematical formulas to calculate commissions and
discounts. Strong verbal communication skills. Strong customer
service skills.Ability to work Days, Nights, Weekends,
Holidays.Physical Demands/Work EnvironmentThe physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions. The
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. Physical DemandsMust be able to frequently lift, carry,
and place merchandise and supplies up to 50 pounds without
assistance.Frequent standing and walking for long periods of
time.Frequent reaching overhead and below the knees, including
squatting, bending, stooping, kneeling, twisting.Climb up and down
ladders to retrieve and stock merchandise.Communicate effectively
in person, by telephone, or by using telecommunications
equipment.Enters and locates information on computer.Presents
information to small and large groups.Visually verifies
information, often in small print. Safely operates a motor
vehicle.
Keywords: Icahn Automotive Group LLC, Arlington Heights , Automotive Customer Service Advisor, Other , Round Lake, Illinois
Click
here to apply!
|