Customer Service Representative
Company: Goldfish Corp
Location: Mundelein
Posted on: March 16, 2023
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Job Description:
Are you looking for a great gig where the work is actually fun?
Do you want to work somewhere you can get real job experience and
make a difference? Check out Goldfish Swim School! We're a rapidly
growing, award winning franchise that is not your typical
company!We change lives. We help children reach their goals. We
wear flip flops. We work in a 90-degree pool. We love our employees
and reward hard work with shout awards, gift cards and fun social
events! We offer paid training and flexible shifts that are perfect
for students or folks who want to grab extra hours without working
late nights. Even better? Due to the rapid growth of our school,
advancement opportunities exist for the right
candidate.Benefits:Leadership rolesFlexible hoursGreat payValuable
work experienceIncreased social opportunitiesFuture
references/referralsRequirements:Ability to work with
childrenExcellent interpersonal communication and organizational
skillsMust pass background examinations (included with training)Job
Title: Front Desk Customer Service RepresentativeReports to:
General Manager/Sales & Service ManagerFLSA Status:
Non-ExemptSummary: Promotes quality customer service and processes
sales and registration transactions. Acts as the first point of
contact for potential and current Goldfish customers, and is
responsible for presenting a positive image for the company.Duties
and Responsibilities:Answers telephones, responds to inquiries,
takes messages and screens and directs phone calls in a
professional manner.Processes student registrations using effective
sales/customer service techniques.Schedules and manages
birthday/pool parties. Supervises private party staff.Resolves
customer concerns/complaints using a professional approach.Assists
members with purchases of merchandise and vending.Greets parents
and students as they report to the front desk.Checks in students on
the attendance tracking system.Maintains cleanliness of the front
desk area, Snack Shack area, changing areas, restrooms and
observation area.Monitors Snack Shack area and provides guidance to
Snack Shack staff.Checks voicemail and email correspondence and
responds in a timely manner.Updates informational displays with
accurate and timely promotions and literature.Provides occasional
administrative support for management personnel, including the
General Manager and Assistant General Manager.Makes collection
calls to resolve open account problems.Prepares twice daily student
lesson schedules for use by instructors and management
staff.Enforces safety rules and regulations to prevent accidents.
Administers first aid when necessary.Fulfills other duties and
responsibilities as assigned by the Employer.Education/Experience:
High school diploma or GED required. Some college preferred. Two
years previous customer service and/or administrative office
experience required. Intermediate level computer skills required
using Word, Excel and other software systems.Certifications and
licenses: CPR, First Aid and AED certification required.Work
Environment: While performing this job, the employee is exposed to
heat and humidity occasionally. Noise level is usually
moderate.Tropical Vibes & Impacting Lives!You feel it the moment
you walk in. There's more than vibrant colors, a tropical theme and
happy children. There's something different, something
extraordinary. Something truly GOLDEN. It's passionNot just a
passion for kids or a passion for swimming...it's a special passion
for changing - even saving - lives, by being a part of kids
learning to swim.When you work at Goldfish, you're not just an
employee. You're a part of something bigger. You're making an
impact; a splash in the lives of the children in your community.
You're an integral part of a team, working together to move forward
a mission. You're also making waves in your future, learning life
lessons in and out of the pool through mentorship, leadership and
passion. At Goldfish, it's more than a job - it's an endless pool
of possibilities, opportunities and life-changing moments!Making
Waves with Passion, Purpose & Core Values!At Goldfish, our core
values are at the heart of everything we do, and behind every
decision that we make. To us, these values are more than just words
- they're embraced with purpose in our everyday lives, and what
allows us to make a splash in our community, and in the lives of
our members and our team!We go above and beyond with every detail
to create a GOLDEN Experience!We believe in nurturing a culture
that provides WOW! Customer ServiceWe do the right things, make the
right decisions and treat people with Integrity ---Compassion
---TrustWe meet and exceed expectations so you see Extraordinary
ResultsWe make a big deal about life's accomplishments by
remembering to Celebrate!Each Goldfish Swim School is an
independently owned and operated franchise. The respective
Franchisee is the employer at each Goldfish Swim School location.
Each franchisee can set their own wages, benefit programs and terms
and conditions of employment, which may vary at each Goldfish Swim
School location.
Keywords: Goldfish Corp, Arlington Heights , Customer Service Representative, Other , Mundelein, Illinois
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