Company: Chicago Deerfield Residence Inn
Posted on: September 19, 2022
POSITION TITLE: Room Attendant DEPARTMENT: Housekeeping REPORTS
TO: Executive Housekeeper/Asst Housekeeper NEW HIRE BONUS $300
AFTER 90 DAYS OF EMPLOYMENT!!! JOB SUMMARY: Room Attendant are
responsible for maintaining the cleanliness of guest rooms, working
areas; may include guest common areas to include lobby, restrooms,
hallways, and stairways as needed. Ensuring rooms are cleaned
according to hotel standards for stayovers and check-out rooms.
He/She should maintain complete knowledge of and comply with all
housekeeping departmental policies/service and the hotel's
procedures/standards. Additionally, maintain complete knowledge of
correct maintenance and use of cleaning equipment RESPONSIBILITIES:
Anticipate guests' needs, respond promptly, and acknowledge all
guests, however busy and whatever time of day.Maintain positive
guest relations at all times.Be familiar with all hotel
services/features and local attractions/activities to respond to
guest inquiries accurately.Resolve guest requests, ensuring guest
satisfaction.Monitor and maintain cleanliness, sanitation, and
organization of assigned work areas.Vacuums the carpet.Deliver and
retrieve items on loan to guests e.g., iron and ironing
boardsEnsure security of guest rooms and privacy of guests.Perform
rotation cleaning duties (e.g., wash windows, deep cleaning etc.)
as requiredCleans guest bathroom/bedroom/floor corridor.Empty trash
containers and ashtrays.Remove all dirty terry and replace with the
clean par to the designated layout.Remove soil, dirt, soap build-up
and hair from bathroom mirrors, vanity, sink, toilet, shower walls,
bathtub, shower curtain and floor.Replace facial, toilet tissue and
bathroom amenities in correct amount and location.Replenish
amenities according to the operational standards e.g., toiletries,
water, coffee/tea & condimentsInspect condition of bathrobes and
replace soiled/damaged ones, if appropriate. Remove dirty bed linen
and make up bed with clean linen.Replace laundry bags and
slips.Clean closets and door tracks, removing dust and debris.
Ensure correct amount and placement of hangers, extra
blanket/pillow, and luggage rack.Dust and polish all
furniture.Realign furniture to the floor plan.Responsible for the
cleanliness and maintenance of work area.Attends to guest calls,
guest requests /guest complaints in the area assigned.Responsible
for following brand standard cleaning procedures.Responsible for
achieving and exceeding the guest satisfaction score.Update status
of rooms cleaned on assignment sheet.Return and restock cart at end
of shift.Other duties as necessary and assigned by management.
REQUIREMENTS: Ability to stand, walk, kneel, bend, stoop and carry
for prolonged periods of time as customary in a housekeeping role.
Must be able to push up to 75 lbs., lift and carry up to 25 lbs.
QUALIFICATIONS: Previous hotel experience highly desirable.
Keywords: Chicago Deerfield Residence Inn, Arlington Heights , ROOM ATTENDANT, Other , Deerfield, Illinois
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