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Specialist Customer Service

Company: At&t
Location: Deerfield
Posted on: May 8, 2022

Job Description:

SPECIALIST - CUSTOMER SERVICE - 3rd shift positionOverall Purpose: Assists internal and external customers with routine requests, questions, and concerns regarding their service through research and resolution.Key Roles and Responsibilities: Take customer calls and provide accurate, satisfactory answers to their queries and concerns. This may include solicitation, inquiries, problem resolution; resolves more complex customer inquiries, complaints, and billing questions. De-escalate situations involving dissatisfied customers, offering assistance and support Guide callers through troubleshooting, navigating the company site or using products or services Collaborate with other service center professional to restore services Ability to work interact and communicate with internal and external customers May assess needs and identify/suggest resolution and/or promote alternative products or services or process improvements. Use computerized system for tracking, information gathering, and or troubleshooting Requires ability to navigate a computerized data entry system or other relevant applications. Minor technical troubleshooting experience and an understanding Must be able to follow direction and work as a team Data networking knowledge a plusEducation: High School Diploma or GED preferred Experience: Typically requires 1 to 2 years relevant experience in area of responsibility. Must have Strong communication and interpersonal skills Must be knowledgeable with Microsoft Office Superior organizational skills able to manage multiple priorities simultaneously and execute quicklyNote: This position will work 3rd shift AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

Keywords: At&t, Arlington Heights , Specialist Customer Service, Other , Deerfield, Illinois

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