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BCU Lead, Contact Center Project

Company: BCU
Location: Vernon Hills
Posted on: January 16, 2022

Job Description:

As an employer, BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision.

At BCU, you'll have a career in a growing organization and an environment that supports your professional and personal growth. For these reasons, BCU has been chosen as a Chicago Tribune Top 100 Workplace and a certified Great Place to Work.

Visit the link below to learn more about #LifeAtBCU:

https://players.brightcove.net/3101254895001/default_default/index.html?videoId=6013229634001

As an employer, BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision.

At BCU, you'll have a career in a growing organization and an environment that supports your professional and personal growth. For these reasons, BCU has been chosen as a Chicago Tribune Top 100 Workplace and a certified Great Place to Work.

Visit the link below to learn more about #LifeAtBCU:

https://players.brightcove.net/3101254895001/default_default/index.html?videoId=6013229634001

Summary:

The Projects Lead will be responsible for supporting the department projects. This individual will ensure solutions/initiatives are assessed, developed and implemented meeting the business needs and technology standards.

Essential Duties and Responsibilities:
Manage department projects (+/-$100K), using detailed project plan to track progress to completion
Develop and present favorable NPV on assigned projects
Coordinate with internal resources and partners for frictionless execution of projects
Deliver all projects on time, in budget and within scope
Use appropriate techniques to manage any change to scope, schedule or associated project costs
Assist with project work plans and revises as appropriate to meet changing needs and requirements while ensuring project documents are complete, current and stored appropriately
Oversee regulatory and policy guidelines and state specific requirements while ensuring quality assurance through testing and test coordination
Provides functional and technical support to the frontline where required
Provides monthly executive summary to Director, and facilitates related project partner meetings
Work closely with IT and business partners/vendors to coordinate and execute process changes, system upgrades and conversions

Qualifications:
Minimum of three (3) years' experience in Hub or BCU, with experience in project management.
Must have the ability to prioritize multiple projects and manage time efficiently in order to meet established deadlines while demonstrating an appreciation for accuracy and service.
Possess strong communication, problem solving, and process management skills.
Ability to have a member focus and view the product from the big picture/member experience.
Ability to work effectively and communicate with management, members, internal/external contacts and vendors.
Perform other duties as necessary to support the goals and objectives of the department and BCU.
Self-motivated with the ability to work well both in groups and independently.
Ability to escalate appropriately and utilize resources effectively
Undergraduate degree preferred

BCU Shared Values. We act with INTEGRITY. We follow the golden rule without exception. We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes. We WOW our Members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.

Life at BCU. With a culture built off relationships and referrals, we're committed to creating the best work environment possible. From our casual dress code to flexible work arrangements, we've created a unique culture that supports a healthy work/life balance. For this reason and more, BCU has been chosen as a Chicago Tribune Top 100 Workplace. #LifeAtBCU

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law

EEO is the law - Poster Supplement

Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Keywords: BCU, Arlington Heights , BCU Lead, Contact Center Project, Other , Vernon Hills, Illinois

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