Operations Manager (AGM)
Company: Raising Cane's
Location: Arlington Heights
Posted on: October 14, 2021
Job Description:
Overview:
GENERAL
SUMMARY:
The Operations Manager -He/she has the
primary responsibility of supporting the General Manager in day to
day operations of the restaurant; conveying the Cane’s culture to
his/her Crewmembers and Customers; as well be a creative team
player who likes to work hard, have fun, and show sincere
dedication to Raising Cane’s. He/she will be responsible for
upholding Raising Cane’s standards for the Crewmember and Customers
experiences. He/she will responsible for leading shifts as well as
providing support in financial management, restaurant maintenance
and company initiatives.
Responsibilities:
KEY RESPONSIBILITIES AND AREAS OF FOCUS
:
- Operations Management- Lead
“What We Do” on each shift; at Raising Cane’s
“What we do” is serve the Perfect box, Fast, Friendly, Clean & Have
Fun! Promote open communication between all levels of Crew in the
restaurant including: Shift Managers, Shift Captains, Trainers and
Crewmembers; lead the Cane’s Love program in the restaurant which
is how Raising Cane’s Respects, Recognizes and Rewards our
Crewmembers; assess areas of opportunity and recommend solutions or
develop plans to address restaurant or Crewmember issues; align
Shift Manager performance and Restaurant performance with company
standards; proactively manage operation of the restaurant to
include planning/forecasting of weekly sales, labor and COGs;
maintains restaurant cleanliness; identifies maintenance problems
and communicates problems to General Manager and Facilities
Department; leads monthly inventory counts and ensures weekly
vendor orders are made and properly received; lead achievement of
all performance metrics
- Business Management-
Support the General Manager in managing food and labor costs
to increase Restaurant profitability; lead restaurant to achieve
financial goals set by the Operations Leadership Team; identify
issues that need addressed , develop a plan to resolve issue and
present findings/ suggestions to the General Manager; lead the
monitoring of spending on all costs to include: contract services,
repair and maintenance as well as supply costs; write successful
Crewmember and Shift Manager schedules that set restaurant up for
success and adequate sales volume trends; support General Manager
in writing of the business plan for the restaurant. Maintains open
communication with General Manager, Operations Advisor and the
Restaurant Support Office Crewmembers
- People Management- Use
company approved selective hiring criteria to maintain a quality
Crewmember roster; consults with General Manager on all hiring
decisions; train and develop Shift Managers and Crewmembers to
improve the quality of the restaurant operation; support the
professional development of the Shift Managers and Crewmembers;
draft performance plans for Shift managers and share information
with General Manager; lead follow up on all performance plans
delivered; lead and execute all new Crewmember and Shift Manager
orientations
- Project Support- Understand
the purpose, intent, rationale, mechanics, requirements and desired
results of all company driven programs and initiatives; actively
collaborate, organize and support program implementations at the
restaurant level; support General Manager with execution of the
restaurants local marketing plans
Qualifications:
ADDITIONAL REQUIREMENTS:
The intellectual and physical demands described below
are representative of what must be met by Crewmembers to
successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
- Minimum of High School Diploma or equivalent required,
some College preferred
- Must be 18 years of age or older
- Proficient in a variety of technology systems, especially
Microsoft Office (Word, Excel, Outlook)
- On occasion, may be required to lift and carry, push or
pull heavy objects up to fifty pounds; kneel, bend or stoop, ascend
or descend stairs; reach and grasp objects
QUALIFICATIONS:
- Ability to lead, motivate, and empower the Cane’s
Crewmembers
- Ability to align Crewmembers with Raising Cane’s culture
by balancing hard work and having fun
- Ability to manage basic tasks; the restaurant’s
Crewmembers and fiscal operations
- Takes initiative
- Has excellent verbal and written skills
- Ability to recognize problems and problem
solve
- Ability to set goals and convert plans into
action
- Knowledge of Labor Laws
- Knowledge and skills in staffing, scheduling, people and
cost management
- New Restaurant opening experience a plus
- 3 years restaurant or retail management
preferred
Keywords: Raising Cane's, Arlington Heights , Operations Manager (AGM), Other , Arlington Heights, Illinois
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