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Field Service Engineer

Company: Mitsubishi Group
Location: Vernon Hills
Posted on: September 16, 2021

Job Description:

This person will provide technical service and support to customers (MTBs, dealers, end-users, etc.) via :

-On-Site service at customer facilities using learned knowledge and experience of electro-mechanical assemblies, system operations, programming, and diagnosing of equipment problems

-In-House telephone support using an automated call distribution network (ACD) with heavy call volume maintaining department goals for time to answer and total log-in time

-Communicate with customers in e-mail, on-line chat and internal technical forums

Theyll also present services to customers to help accomplish theyre uptime goals CloudCNC, extended warranties, optional functions, machine tuning, control upgrades, training, etc.

Field service experience

Experience in Computerized Numeric Controls (CNCs) products

Experience in motion controllers (AC and DC) and programmable logic controllers (PLCs)
BSEET, BSEE, BSME - can be right out of school !

Ability to travel 50-70% based on customer demand (provided with a company vehicle)

Strong verbal and written communication skills to communicate with and maintain effective relationships with customers

Electrical troubleshooting experience (BSEET or BSEE school experience works!)

Keywords: Mitsubishi Group, Arlington Heights , Field Service Engineer, Other , Vernon Hills, Illinois

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