Customer Service Manager
Company: Alera Group, Inc.
Posted on: June 6, 2021
Financial, an Alera Group Company is seeking
a Customer Service Manager to join their
Are you looking to be part of a company where you have exciting
opportunities to learn, grow and make a positive
Join a team where each employee is empowered to listen generously,
speak straight, collaborate, and build each other up through mutual
accountability and shared success?
If that is what you’re looking for, this is your chance to be part
of an amazing organization!
GCG Financial was founded in 1975 and measures our success by the
strength of our relationships. As an Alera Group company,
collaboration is the foundation of how we do business. Our
close-knit, family culture is why employees join GCG and stay for
decades. We laugh, we have fun, we support our community and we are
the driving force behind the company’s 45+ years of success. Now,
all we need is you! For more information, please visit
Customer Service Manager, you will manage a team
that oversees all customer retention activities. This
position takes initiatives in customer satisfaction via process
improvement plans and efficient reporting and flow of information.
You will maintain industry relationships, develop budgets, and
and direct the daily operations of the customer service
the necessary resources and tools are available for quality
customer service delivery for the entire lifecycle of a customer
(onboarding, policy implementation, renewal, life events,
and implement customer service policies and procedures.
and communicate goals and customer service standards.
and address staff training and coaching needs.
and implement strategies to improve quality of service,
productivity and profitability.
motivate and engage direct reports to achieve and surpass agency
alignment and consistency in people practices, management
activities, and customer service. delivery to achieve
prioritize and delegate work tasks to ensure proper functioning of
complex and escalated customer service issues.
relevant data to determine customer service outputs.
and leverage strong partnerships with key departments and
with leadership team to support and implement growth
and manage customer service projects and initiatives
develop, train, and manage employee performance.
client block alongside team.
degree or equivalent education and experience.
experience in Employee Benefits in the insurance industry with
solid knowledge of health and welfare and ACA
years managing others in a professional environment.
with Zywave products, such as BrokerageBuilder,
knowledge of customer service software, databases and CRM
computer literate, including expert end-user knowledge of Microsoft
Office suite, especially Excel and Word.
We're an equal opportunity employer. All
applicants will be considered for employment without attention to
race, color, religion, sex, sexual orientation, gender identity,
national origin, veteran or disability status.
If you're a California resident, please read
the California Consumer Privacy
Act prior to applying.
Keywords: Alera Group, Inc., Arlington Heights , Customer Service Manager, Other , Deerfield, Illinois
Didn't find what you're looking for? Search again!