Central Concierge Assoc - WC Service Desk
Company: Northwest Community Hospital
Location: Arlington Heights
Posted on: May 3, 2021
Shift: Hourly, Veries, Weekend as neededReporting to the Member
Services Coordinator or Spa Coordinator, enhances customer service
by providing a variety of service initiatives including taking
appointments, processing payment, answering member inquiries and
assisting with a variety of member or guest related issues. 1.
Welcomes and greets members in a courteous and friendly manner;
verifies their identification and necessary information by using
computer hardware and software. 2. Promotes services and programs
within the facility by keeping a thorough knowledge of each
department. Supports Membership Sales as needed. 3. Answers
incoming telephone calls in a professional, courteous and customer
service related manner; takes messages or directs calls as
appropriate. 4. Assists members and guests with Pro-shop inquires
and purchases. Maintains merchandise in neat and orderly fashion.
Accepts payment by cash, check, credit card or house charges
following established procedures. Reconciles receipts and
transactions at the end of each day. 5. Secondary, duties include
taking appointment requests and cancellations for the Personal
Trainers, Pilates Reformer instructors and swim lessons. Verifying
their identification and necessary membership information by using
computer hardware and software. 6. Monitors visitors and spectators
to ensure an orderly entrance area; courteously answers or directs
their inquiries, concerns or attention to appropriate personnel.
Straightens entrance, lobby, and desk areas as necessary to
maintain a neat, attractive appearance. 7. Represents the Wellness
Center Services in a professional, courteous and enthusiastic
manner. 8. Adheres to all NCH standards, policies and procedures.
1. Completion of high school diploma or equivalent. 2. The level of
knowledge normally acquired through three years of experience in
customer service or related position. 3. Relevant knowledge of the
fitness industry. 4. CPR/AED Certification from American Heart
Association required. 5. The communication and language skills
necessary to convey information clearly and concisely, both in
person and on the telephone. The written skills necessary to take
and relay accurate messages. 6. The interpersonal skills necessary
to effectively interact with customers, team members, and the
public. 7. The ability to multi-task and work independently with
limited supervision. 8. The mathematical skills necessary to
effectively interact with customers, team members and the public.
9. The ability to use a cash register and computer. 10. The
organized skills necessary to simultaneously perform multiple
tasks. 11. General knowledge of Microsoft Office suite software.
PHYSICAL REQUIREMENTS: 1. Requires little physical effort. May
require prolonged periods of sitting, standing or walking. 2. Flow
of work and character of duties involves normal mental, visual and
auditory attention much or all of the time. WORKING CONDITIONS: 1.
Moderate to high activity and noise level in the work environment.
2. Moderate fluctuations in room temperature during the seasons in
the lobby. Job: Wellness Center Title:Central Concierge Assoc - WC
Service Desk Location: Illinois-Arlington Heights Requisition ID:
Keywords: Northwest Community Hospital, Arlington Heights , Central Concierge Assoc - WC Service Desk, Other , Arlington Heights, Illinois
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