Customer Service Representative
Company: Insight Global
Location: Mundelein
Posted on: May 3, 2021
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Job Description:
All candidates should have prior experience within the
healthcare industry. The Customer Service Representative will place
outbound calls with patients who are ordering or have ordered
products. They may also deal with home health or hospice agencies
in terms of ordering products for their facilities and patients.
The role will consist of tracking orders, placing orders,
de-escalating issues, and most importantly they will be handling
difficult conversations and calls from patients and must be able to
speak clearly and directly back. These individuals will deal with a
large call volume so having experience within a call center is a
must. Minimum Requirements At least 1-2 years of customer service
experience Experience working in a call center Previous experience
in healthcare/medical industry Experience with Microsoft Office and
general computer skills No degree required but must have a GED or
HS diploma MUST be punctual/reliable (this is important; they have
had problems in the past with contractors being late) - Make sure
to ask References!
Keywords: Insight Global, Arlington Heights , Customer Service Representative, Other , Mundelein, Illinois
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