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Customer Service Representative

Company: Insight Global
Location: Mundelein
Posted on: May 3, 2021

Job Description:

All candidates should have prior experience within the healthcare industry. The Customer Service Representative will place outbound calls with patients who are ordering or have ordered products. They may also deal with home health or hospice agencies in terms of ordering products for their facilities and patients. The role will consist of tracking orders, placing orders, de-escalating issues, and most importantly they will be handling difficult conversations and calls from patients and must be able to speak clearly and directly back. These individuals will deal with a large call volume so having experience within a call center is a must. Minimum Requirements At least 1-2 years of customer service experience Experience working in a call center Previous experience in healthcare/medical industry Experience with Microsoft Office and general computer skills No degree required but must have a GED or HS diploma MUST be punctual/reliable (this is important; they have had problems in the past with contractors being late) - Make sure to ask References!

Keywords: Insight Global, Arlington Heights , Customer Service Representative, Other , Mundelein, Illinois

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