Top "Must-Have" Skills for this job:
1+ year of professional experience in Reception, Front Desk, or
Administrative related role o Experience in a Veterinary Clinic or
Animal Shelter is preferred
Medical Billing experience (process invoices and payments
Proficient in MS Office Suite
Strong written and oral communication skills
Excellent organization skills and ability to multi-task
Willing and able to provide exceptional customer service
High School Diploma (required), Associates or Bachelors Degree
(preferred) Selling Points:
Full Benefits (Medical, Dental, Vision)
Paid Time Off
Flexible Spending Plans
Veterinary Services Benefits
Continued Education Benefits
And much more!
Welcome our clients in a friendly, helpful, and compassionate
Prepare and review documents and medical records accurately and
Educate and advise clients regarding Boston West Veterinary
services and practices
Process appointments, emergencies, and client requests while
ensuring the highest quality of care and satisfaction for our
clients at all times.
Process admissions and discharges accurately; schedule follow up
appointments as necessary
Process invoices and payments accurately; educate clients in
alternate payment options
Update and maintain client/pet records and files in accordance
with Boston West Veterinary legal requirements Manages pet
insurance claims from initiation to completion
Assist with other administrative duties such as scanning,
faxing, emailing Qualifications:
Previous experience in, and passion for, delivering exemplary
You will embody our culture by treating every client with the
utmost courtesy and attention, with a keen sensitivity to the
emotional bond between clients and their pets.
Excellent communication and organizational skills that highlight
your ability to provide a positive, friendly, and welcoming
environment at all times.
Superior interpersonal skills and be able to develop and
maintain positive working relationships with others.
Support team members in reaching common goals.
Listening and responding appropriately to the concerns of
clients and team member
. Demonstrate proficiency in computer skills
Able work in high stress situations and exercise good judgment
Previous experience as a veterinary receptionist, medical
secretary, or customer service representative strongly
Ability to be flexible in your schedule
Claims, Microsoft Office
Bachelors, High School/GED, Associates
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