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Client Care Representative

Company: The Professionals Advocate
Location: Grayslake
Posted on: May 3, 2021

Job Description:


Top "Must-Have" Skills for this job:

1+ year of professional experience in Reception, Front Desk, or Administrative related role o Experience in a Veterinary Clinic or Animal Shelter is preferred

Medical Billing experience (process invoices and payments accurately)

Proficient in MS Office Suite

Strong written and oral communication skills

Excellent organization skills and ability to multi-task

Willing and able to provide exceptional customer service

High School Diploma (required), Associates or Bachelors Degree (preferred) Selling Points:

Full Benefits (Medical, Dental, Vision)


Paid Time Off

Flexible Spending Plans

Veterinary Services Benefits

Continued Education Benefits

And much more!


Welcome our clients in a friendly, helpful, and compassionate manner

Prepare and review documents and medical records accurately and completely

Educate and advise clients regarding Boston West Veterinary services and practices

Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times.

Process admissions and discharges accurately; schedule follow up appointments as necessary

Process invoices and payments accurately; educate clients in alternate payment options

Update and maintain client/pet records and files in accordance with Boston West Veterinary legal requirements Manages pet insurance claims from initiation to completion

Assist with other administrative duties such as scanning, faxing, emailing Qualifications:

Previous experience in, and passion for, delivering exemplary client service.

You will embody our culture by treating every client with the utmost courtesy and attention, with a keen sensitivity to the emotional bond between clients and their pets.

Excellent communication and organizational skills that highlight your ability to provide a positive, friendly, and welcoming environment at all times.

Superior interpersonal skills and be able to develop and maintain positive working relationships with others.

Support team members in reaching common goals.

Listening and responding appropriately to the concerns of clients and team member

. Demonstrate proficiency in computer skills

Able work in high stress situations and exercise good judgment as needed

Previous experience as a veterinary receptionist, medical secretary, or customer service representative strongly preferred.

Ability to be flexible in your schedule

key qualifications


Claims, Microsoft Office

minimum education

Bachelors, High School/GED, Associates

years experience

1+ years


  • Full benefits
  • 401k

To expedite the hiring process candidates should text "SUBMIT" to 501-436-2190

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Keywords: The Professionals Advocate, Arlington Heights , Client Care Representative, Other , Grayslake, Illinois

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