Client Care Representative
Company: The Professionals Advocate
Location: Grayslake
Posted on: May 3, 2021
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Job Description:
Top "Must-Have" Skills for this job: 1+ year of professional experience in Reception, Front Desk, or
Administrative related role o Experience in a Veterinary Clinic or
Animal Shelter is preferred Medical Billing experience (process invoices and payments
accurately) Proficient in MS Office Suite Strong written and oral communication skills Excellent organization skills and ability to multi-task Willing and able to provide exceptional customer service High School Diploma (required), Associates or Bachelors Degree
(preferred) Selling Points: Full Benefits (Medical, Dental, Vision) 401(k) Paid Time Off Flexible Spending Plans Veterinary Services Benefits Continued Education Benefits And much more! Responsibilities: Welcome our clients in a friendly, helpful, and compassionate
manner Prepare and review documents and medical records accurately and
completely Educate and advise clients regarding Boston West Veterinary
services and practices Process appointments, emergencies, and client requests while
ensuring the highest quality of care and satisfaction for our
clients at all times. Process admissions and discharges accurately; schedule follow up
appointments as necessary Process invoices and payments accurately; educate clients in
alternate payment options Update and maintain client/pet records and files in accordance
with Boston West Veterinary legal requirements Manages pet
insurance claims from initiation to completion Assist with other administrative duties such as scanning,
faxing, emailing Qualifications: Previous experience in, and passion for, delivering exemplary
client service. You will embody our culture by treating every client with the
utmost courtesy and attention, with a keen sensitivity to the
emotional bond between clients and their pets. Excellent communication and organizational skills that highlight
your ability to provide a positive, friendly, and welcoming
environment at all times. Superior interpersonal skills and be able to develop and
maintain positive working relationships with others. Support team members in reaching common goals. Listening and responding appropriately to the concerns of
clients and team member . Demonstrate proficiency in computer skills Able work in high stress situations and exercise good judgment
as needed Previous experience as a veterinary receptionist, medical
secretary, or customer service representative strongly
preferred. Ability to be flexible in your schedule Claims, Microsoft Office Bachelors, High School/GED, Associates 1+ years To expedite the hiring process candidates should text "SUBMIT"
to 501-436-2190 Powered by JazzHRoverview
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Keywords: The Professionals Advocate, Arlington Heights , Client Care Representative, Other , Grayslake, Illinois
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