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Alarm Services Specialist

Company: Brooksource
Location: Deerfield
Posted on: April 6, 2021

Job Description:

Brooksource is searching for an Alarm Support Specialist - Physical Security and Fire Life Safety to support our healthcare client in the Deerfield, Illinois area.
Job Responsibilities Responds to system support issues via phone, email, and ticket process for Security, Fire, and Safety equipment including:o Troubleshooting system problems and remotely resolving technical and operational issueso Deploying field technicians and/or communicating issues with third party vendors for resolutiono Follow up with other internal departments (IT, Asset Protection, HR, etc.) for resolution and escalation. Responds to customer service and information requests from internal departments and federal, state, and local authorities. Accurately documents and summarizes interactions with internal customers, for tracking and reporting purposes. Reviews alarm exception reports and follows prescribed procedures to resolve and escalate service issues. Maintains security pass code information and key holder contact information in central database and in accordance with established policies and procedures. Navigates through a solution database and follows through on prescribed procedures to provide best possible answer for problems. Works with employees within and outside the department to ensure the resolution or proper escalation of incidents. Communicates clearly, concisely and precisely verbally and in writing. Develops, maintains, and applies knowledge of systems and tools necessary to troubleshoot problems. Adheres to department and company policies, procedures, and expectations particularly service level objectives.
Must have: High School Diploma/GED. Basic PC skills: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, access information on-line, use of multiple screens, use multiple programs at one time. Basic to Strong MS Office Skillso Accuracy is a musto Very proficient in Word and Excel Word example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions Excel example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheetso MS Outlook/MS Webmail: Professional writing skills. Know your audience. Sense of urgency Critical thinking skillso Linear and non-linear thinking skills Task orientatedo Not easily distracted The ability to learn new software Multitasking is a musto Work with multiple screenso Work with multiple software at the same timeo Excellent task-switching ability Technical Troubleshooting Background (Alarm or Central Station Tech Support is a plus)o Help Desko Service Desk Customer Service background Intermediate Phone Support CollaborativePreferred but not mandatory: Physical Security (Security Hardware such as Intrusion, Fire and CCTV) system background System Knowledgeo MASo Burglar Alarm System (Bosch/Ademco)o Fire Alarm Systems (Silent Knight/Fire-Lite)o Remedyo Avaya Phoneso Bosch CCTV
Physical Requirements: Must be able to sit for long periods of time Exposure to air-conditioned/heated office environment Exposure to low noise levels from office equipment and voices Understanding of open office seating culture ABOUT EIGHT ELEVEN:At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We're your trusted partner for IT hiring, recruiting and staffing needs.
For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it's contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That's the Eight Eleven promise.
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Keywords: Brooksource, Arlington Heights , Alarm Services Specialist, Other , Deerfield, Illinois

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