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Customer Service Representative

Company: Aerotek
Location: Deerfield
Posted on: February 18, 2021

Job Description:

HIRING IMMEDIATELY FOR CUSTOMER SERVICE REPRESENTATIVESDescription:-Answer 100 to 120 incoming calls /day-Answering customer calls about the updated cell phone app and walk them through how to update/change their password-Utilize their internal issue tracking system - CARE - to follow through on customer inquiries and issues-Utilizing internal systems to create vehicle selectors, process billing changes, generate reports, insurance card distribution and driver data changes. -Contacting drivers by phone or e-mail to gather missing informationHours: Mon-Fri most likely 8am-5pm with some flexibility. the call center is open from 6am-8pm so they may want a few candidates to start earlier or later.Lunch: 1 hour break (unpaid)Breaks: 2, 15 minute breaksSkills:customer service, data entry, excel, update, upload, enter, data analysis, analyze, customer resolution, Call center, Csr, Inbound call, Customer supportTop Skills Details:customer service, call center, excelAdditional Skills & Qualifications:MUST HAVE:-At least 1 year of call center experience-Data entry and customer service experience-Strong communication and writing (They will be communicating via phone and email - must be comfortable with both)-Type 45+ wpm-Computer savvyProficient with computers and MS office especially MS Excel-Achieved a HS DiplomaExperience Level:Entry Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Arlington Heights , Customer Service Representative, Other , Deerfield, Illinois

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