Customer Service Representative
Company: Aerotek
Location: Deerfield
Posted on: February 18, 2021
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Job Description:
HIRING IMMEDIATELY FOR CUSTOMER SERVICE
REPRESENTATIVESDescription:-Answer 100 to 120 incoming calls
/day-Answering customer calls about the updated cell phone app and
walk them through how to update/change their password-Utilize their
internal issue tracking system - CARE - to follow through on
customer inquiries and issues-Utilizing internal systems to create
vehicle selectors, process billing changes, generate reports,
insurance card distribution and driver data changes. -Contacting
drivers by phone or e-mail to gather missing informationHours:
Mon-Fri most likely 8am-5pm with some flexibility. the call center
is open from 6am-8pm so they may want a few candidates to start
earlier or later.Lunch: 1 hour break (unpaid)Breaks: 2, 15 minute
breaksSkills:customer service, data entry, excel, update, upload,
enter, data analysis, analyze, customer resolution, Call center,
Csr, Inbound call, Customer supportTop Skills Details:customer
service, call center, excelAdditional Skills & Qualifications:MUST
HAVE:-At least 1 year of call center experience-Data entry and
customer service experience-Strong communication and writing (They
will be communicating via phone and email - must be comfortable
with both)-Type 45+ wpm-Computer savvyProficient with computers and
MS office especially MS Excel-Achieved a HS DiplomaExperience
Level:Entry Level About Aerotek:We know that a company's success
starts with its employees. We also know that an individual's
success starts with the right career opportunity. As a Best of
Staffing Client and Talent leader, Aerotek's people-focused
approach yields competitive advantage for our clients and rewarding
careers for our contract employees. Since 1983, Aerotek has grown
to become a leader in recruiting and staffing services. With more
than 250 non-franchised offices, Aerotek's 8,000 internal employees
serve more than 300,000 contract employees and 18,000 clients every
year. Aerotek is an Allegis Group company, the global leader in
talent solutions. Learn more at Aerotek.com.The company is an equal
opportunity employer and will consider all applications without
regards to race, sex, age, color, religion, national origin,
veteran status, disability, sexual orientation, gender identity,
genetic information or any characteristic protected by law.
Keywords: Aerotek, Arlington Heights , Customer Service Representative, Other , Deerfield, Illinois
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