Cloud Operations Lead
Company: Randstad USA
Posted on: February 17, 2021
- date posted: Wednesday, February 10, 2021
- job type: Permanent
- industry: Professional, Scientific, and Technical Services job
Responsible for the management of the Cloud operation on the Google
Cloud Platform to deliver Hosting support services at our
International across the globe. This role is responsible for the
governance of the Google Cloud Platform services across the Globe,
ensuring support service providers meet our development
expectations including all SLA's and KPI's.
location: DEERFIELD, Illinois
job type: Permanent
salary: $175,000 - 200,000 per year
work hours: 8am to 4pm
1. Good general SAP Technical background (10 years).
2. Knowledge and understanding of different DB and Operating
systems (5 years).
3. Experience in Application Support and/or Project Management
experience (8 years).
4. Team Leadership (5 years).
5. Understanding of integration and how different applications talk
to each other.
6. Knowledge of B2B and the business process.
1. Manage Google Cloud Platforms that run business critical
2. Provide input and direct on all Google CloudPlatform related
support services Globally to support delivery of region AC revenue
1. Contract Management:
a. Collaborates in ensuring contract terms and conditions are met
by Service Providers.
b. Collaborates in the revision and adjustment of contract scope,
terms and conditions as necessary,
c. Collaborates with management and follow-up of requisitions,
purchase orders, invoices, and payments
d. Collaborates with contract expiration management and
e. Ensures Procurement Policies are strictly followed
f. Explores opportunities to leverage scale, and drive savings
2. Service Management:
a. Ensures accomplishment of Support Service Level Objectives and
Key Performance Indicators working in partnership with Service
Providers and Software Vendors.
b. Ensures support services readiness for new major
releases/rollouts. Supervises adequate Transition to Support.
c. Level 3 escalation point for incidents and incident resolution
d. Jointly with Partner, establishes, collaborates and monitors a
Continuous Improvement plan to identify and remove the service
e. Establishes weekly and monthly service status review meetings
with key stakeholders (Business , IS and Service Providers)
f. Monitors OLA agreements, ensuring seamless end to end delivery
g. Approves Global support contract scope change requests
3. Critical Incident Management:
a. Level 3 escalation point for Critical Situations.
b. Collaborates with CIM Team on P1/P2 situations
c. Collaborates with CIM Team post-critical situation assessment
and Problem Mgmt.
4. Processes Management
a. Ensures and promotes ITIL best practices for Incident, Problem,
Change, Release management within IS and Service Providers.
The essential functions of this role include:
- working in a smoke free environment--
- Experience level: Manager
- Minimum 10 years of experience
- Education: Bachelors (required)--
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual
Orientation, Gender Identity, National Origin, Age, Genetic
Information, Disability, Protected Veteran Status, or any other
legally protected group status.
Randstad USA, Registered office:--- One Overton Park, 3625
Cumberland Blvd SE, Atlanta, GA 30339.
RANDSTAD, HUMAN FORWARD and SHAPING THE WORLD OF WORK are
registered trademarks of Randstad N.V.
Keywords: Randstad USA, Arlington Heights , Cloud Operations Lead, Other , Deerfield, Illinois
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