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Cloud Operations Lead

Company: Randstad USA
Location: Deerfield
Posted on: February 17, 2021

Job Description:

  • date posted: Wednesday, February 10, 2021
  • job type: Permanent
  • industry: Professional, Scientific, and Technical Services job summary:
    Responsible for the management of the Cloud operation on the Google Cloud Platform to deliver Hosting support services at our International across the globe. This role is responsible for the governance of the Google Cloud Platform services across the Globe, ensuring support service providers meet our development expectations including all SLA's and KPI's.


    location: DEERFIELD, Illinois
    job type: Permanent
    salary: $175,000 - 200,000 per year
    work hours: 8am to 4pm
    education: Bachelors

    responsibilities:
    1. Good general SAP Technical background (10 years).

    2. Knowledge and understanding of different DB and Operating systems (5 years).

    3. Experience in Application Support and/or Project Management experience (8 years).

    4. Team Leadership (5 years).

    5. Understanding of integration and how different applications talk to each other.

    6. Knowledge of B2B and the business process.

    1. Manage Google Cloud Platforms that run business critical processes.

    2. Provide input and direct on all Google CloudPlatform related support services Globally to support delivery of region AC revenue target.

    1. Contract Management:

    a. Collaborates in ensuring contract terms and conditions are met by Service Providers.

    b. Collaborates in the revision and adjustment of contract scope, terms and conditions as necessary,

    c. Collaborates with management and follow-up of requisitions, purchase orders, invoices, and payments

    d. Collaborates with contract expiration management and renewals

    e. Ensures Procurement Policies are strictly followed

    f. Explores opportunities to leverage scale, and drive savings

    2. Service Management:

    a. Ensures accomplishment of Support Service Level Objectives and Key Performance Indicators working in partnership with Service Providers and Software Vendors.

    b. Ensures support services readiness for new major releases/rollouts. Supervises adequate Transition to Support.

    c. Level 3 escalation point for incidents and incident resolution facilitator.

    d. Jointly with Partner, establishes, collaborates and monitors a Continuous Improvement plan to identify and remove the service delivery gaps.

    e. Establishes weekly and monthly service status review meetings with key stakeholders (Business , IS and Service Providers)

    f. Monitors OLA agreements, ensuring seamless end to end delivery of services

    g. Approves Global support contract scope change requests

    3. Critical Incident Management:

    a. Level 3 escalation point for Critical Situations.

    b. Collaborates with CIM Team on P1/P2 situations

    c. Collaborates with CIM Team post-critical situation assessment and Problem Mgmt.

    4. Processes Management

    a. Ensures and promotes ITIL best practices for Incident, Problem, Change, Release management within IS and Service Providers.

    The essential functions of this role include:

    • working in a smoke free environment--
      qualifications:
      • Experience level: Manager
      • Minimum 10 years of experience
      • Education: Bachelors (required)--
        skills:
        • Cloud
          Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

          Randstad USA, Registered office:--- One Overton Park, 3625 Cumberland Blvd SE, Atlanta, GA 30339.
          RANDSTAD, HUMAN FORWARD and SHAPING THE WORLD OF WORK are registered trademarks of Randstad N.V.

Keywords: Randstad USA, Arlington Heights , Cloud Operations Lead, Other , Deerfield, Illinois

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