Guest Service Representative - Courtyard Chicago Arlington Heights/South (140027DJ)
Location: Arlington Heights
Posted on: March 18, 2020
It?s a powerful feeling, to belong. It?s inspiring people to do
more than they thought they could. It?s leading the way by rolling
up your sleeves to accomplish a common goal. It?s taking a passion
and turning it into your vision. Belonging is what it feels like to
work at Marriott. If this sounds like the place for you, join
The Courtyard Chicago Arlington Heights/South, located at 100 W.
Algonquin Road, Arlington Heights, IL 60005 is currently hiring a
Guest Service Representative.
Organize, confirm, process, and conduct all guest
check-ins/check-outs, room reservations, requests, changes, and
cancellations. Secure payment; verify and adjust billing. Activate
and file room keys. Process all guest requests and relay messages.
Print contingency lists to have a record of all guests in case of
emergency. Identify and explain room features to guests; supply
guests with directions and information regarding property
amenities, services, and hours of operation, and local areas of
interest. Ensure that any outstanding requests or problems from the
previous day receive priority and are resolved. Run and review
daily reports/logs. Complete designated cashier and closing reports
in the computer system. Accept and record wake-up call requests and
deliver to appropriate department. Count bank at beginning and end
of shift; secure bank. Process all payment types, adjustment
vouchers, paid-outs, correction vouchers, and miscellaneous
charges; provide change. Notify Loss Prevention/Security of any
guest reports of theft.
Follow all company policies and procedures; report accidents,
injuries, and unsafe work conditions to manager; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards;
anticipate and address guests' service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer
telephones using appropriate etiquette. Develop and maintain
positive working relationships with others; support team to reach
common goals. Comply with quality assurance expectations and
standards. Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable
job duties as requested by Supervisors.
To submit your application for this job, please go to:
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Marriott International is an equal opportunity employer committed
to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
Keywords: , Arlington Heights , Guest Service Representative - Courtyard Chicago Arlington Heights/South (140027DJ), Other , Arlington Heights, Illinois
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