Product Owner/Manager - Global Commercial Operations

Company: Bain & Company
Location: Schiller Park
Posted on: January 7, 2026

Job Description:

Description & Requirements What Makes Us a Great Place to Work We are proud to be consistently recognized as one of the world’s best places to work. We are currently the 1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since its founding in 2009. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally. Who You’ll Work With As the Product Owner on the Commercial Operations team, you will play an essential role in supporting the evolution of Bain’s Salesforce platform as it serves our global frontline and commercial leaders. What You’ll Do As a Product Owner, you will work closely with the Product Manager to help translate business needs into system enhancements, refine user stories, and ensure high-quality delivery through collaboration with business stakeholders, solution architects, and IT teams. This is a hands-on, execution-oriented role ideal for someone with a passion for digital tools, process improvement, and stakeholder engagement. Product Delivery and Backlog Grooming – 50% Support the Product Manager in translating the product vision and roadmap into actionable user stories and acceptance criteria. Analyze business requirements associated to emerging business needs & use prioritization techniques to determine which features or products would meet those demands Maintain and refine the backlog with the support of the Product Analyst, ensuring stories are well-documented, prioritized, and aligned with business needs. Manage User Acceptance Testing (UAT) to confirm new features deliver on business needs and are ready for launch Participate in Sprint Reviews and prepare documentation to communicate updates and key learnings. Stakeholder Engagement and Business Analysis - 50% Collaborate with Product Analysts and Training teams to develop user guides, communications, and learning materials for new functionality. Work with end users and business teams to understand requirements, document use cases, and identify opportunities for process improvements. Help facilitate workshops and requirements sessions to capture and clarify business needs.Partner with the Commercial Operations and Technology Services Group (IT) teams to ensure enhancements align with overall commercial goals. Support efforts to improve reporting and user experience through Salesforce dashboards and embedded Tableau views. About You Required: Bachelor’s degree in Business, Information Systems, Engineering, or a related field and/or related experience; Master’s degree or MBA preferred Four or more years of work experience in the capacity of a Product Owner Basic familiarity with Salesforce Sales Cloud or other CRM platforms Exposure to multiple Salesforce Sales Cloud implementations, if from a consulting background. Exposure to Agile delivery processes and collaboration tools (e.g., JIRA, Aha!, or similar). Applicants must have strong analytical, communication and problem-solving capabilities, with demonstrated ability to envision the functional solution Author functional requirements (user stories) and related Acceptance criteria as part of the Agile Sprint development process Be able to disposition triaged issues logged by stakeholders and support staff, in collaboration with the solution architect, and create a backlog for the development team Exposure to Agile delivery processes and collaboration tools (e.g., JIRA, Aha!, or similar). Able to manage multiple tasks and timelines in a fast-paced environment. = Preferred: Salesforce System Administrator Certification Salesforce Sales Cloud Certification Experience supporting UAT, training, or user enablement activities U.S. Compensation Information Compensation for this role includes base salary, annual discretionary performance bonus, 401(k) plan with an annual employer contribution based on years of service and Bain’s best in class benefits package (details listed below). Some local governments in the United States require a good-faith, reasonable salary range be included in job postings for open roles. The estimated annualized compensation for this role is as follows: In Chicago, IL, the good-faith, reasonable annualized full-time base salary range for this role is between $119,000-143,000; placement within this range will vary based on several factors including, but not limited to, experience, education, licensure/certifications, training and skill level In Boston, MA, the good-faith, reasonable annualized full-time base salary range for this role is between $124,000-149,500; placement within this range will vary based on several factors including, but not limited to experience, education, licensure/certifications, training and skill level For all other locations, the good-faith, reasonable annualized full-time salary range for this role is commensurate with competitive geographic market rates for this role and will vary based on several factors including, but not limited to experience, education, licensure/certifications, training and skill level Annual discretionary performance bonus This role may also be eligible for other elements of discretionary compensation 4.5% 401(k) company contribution, which increases after 3 years of service and is 100% vested upon start date Bain & Companys comprehensive benefits and wellness program is designed to help employees achieve personal independence, protection and stability in the areas most important to you and your family. Bain pays 100% individual employee premiums for medical, dental and vision programs, offering one of the most comprehensive medical plans for employees without impacting your paycheck Generous paid time off, including parental leave, sick leave and paid holidays Fully vested 401(k) company contribution Paid Life and Long-Term Disability insurance Annual fitness reimbursements It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Keywords: Bain & Company, Arlington Heights , Product Owner/Manager - Global Commercial Operations, IT / Software / Systems , Schiller Park, Illinois