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Field Service Technician

Company: Illinois Gaming Entertainment LLC
Location: Wauconda
Posted on: September 16, 2022

Job Description:

Job SummaryThe mission of the Service Technician is to function as part of a team that repairs, maintains, and upgrades equipment in our Lake Zurich Illinois operations. The service technician will troubleshoot, service, and repair video gaming equipment at customer establishments throughout the service area. The service technician responds to service calls, resolves customer issues, and supports leadership in maintaining strong customer service within the region. The successful candidate must be 21 years or older, have a valid driver's license and good driving record, have strong leadership skills, and pass a check with the Illinois Gaming Board.Job Responsibilities* Respond to service calls for equipment repairs in an efficient manner by prioritizing calls according to urgency and current location* Identify and prepare all equipment in collaboration with Compliance and Service teams under the direction of the Technical Services Director* Identify and troubleshoot all malfunctions in order to perform necessary repairs of electronic gaming devices and equipment* Install, inspect, and test electronic gaming devices, hardware, equipment, and associated systems as required for efficient, continuous business operations* Interact with clerks, management, and customers to resolve issues as they arise* Complete all necessary documentation for device entry and logs* Ensure quality and integrity of all incoming and outgoing equipment* Identify and communicate inventory needs for equipment to ensure minimal downtime and rapid turnaround of product* Follow all department, company, and state policies and procedures* Work a schedule that aligns to service and business needs (this includes early morning, evening, overnight shifts and weekends at times)Qualifications and Experience* Must be at least 21 years of age* Intermediate computer skills* Valid driver's license with good driving record* Proficient in the use of electrical instruments (i.e. gauges, meters, etc)* Ability to read, write and use basic math skills (addition, subtraction, multiplication and division)* Strong electronic/mechanical aptitude with the ability to follow precise instructions* Ability to communicate effectively with customers, peers, managers, and across departments* Education High school diploma or GED.Additional Eligibility Qualifications* Get approval from Illinois Gaming Board which includes fingerprintingWork EnvironmentWhile performing the duties of this job, the employee works with equipment daily. The noise level in the work environment is usually moderate. The employee is exposed to moderate conditions including temperatures ranging from 50 -F to 90 -F. Normal conditions are climate controlled.Physical DemandsThe physical demands here are representative of those that must be met by an employee to successfully perform the essential job functions of this job. While performing the duties of this job, the employee is occasionally required to walk; sit; climb or balance; and stoop, kneel, crouch or craw and frequently required to use hands and fingers to handle or feel; and reach with hands or arms. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Job Types: Full-time, ContractPay: From $5,000.00 per monthSchedule:* On callEducation:* High school or equivalent (Preferred)License/Certification:* Driver's License (Required)Willingness to travel:* 100% (Required)Work Location: One location

Keywords: Illinois Gaming Entertainment LLC, Arlington Heights , Field Service Technician, IT / Software / Systems , Wauconda, Illinois

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