Senior CRM Developer

Company: Lundbeck
Location: Deerfield
Posted on: November 18, 2021

Job Description:

Do you want to join a team where the mission is meaningful, the challenges are complex, and you can directly see the results of your hard work? At Lundbeck, we are tirelessly dedicated to restoring brain health, so every person can be their best. Inspired and driven by our purpose, we are the only global biopharmaceutical company focused solely on brain diseases. We have a robust and innovative pipeline, bringing forward transformative therapies to address unmet needs in neurology and psychiatry. Join us on our journey of growth! Position Summary: The Senior CRM Developer works closely with key personnel in Sales, Marketing and Business Effectiveness to provide CRM application enhancements in support of Lundbeck's Digital Transformation efforts. This individual will act as the subject matter expert for common issues and concerns experienced by field personnel. Areas of expertise include Veeva CRM software development, system validation testing, and documentation. This individual reports to the Associate Director Business Solutions with a dotted line reporting relationship to the Digital Transformation Office (DTO). The expectation is that 80% of working time is devoted to DTO initiatives with the remaining 20% for other Business Solutions team activities: Service desk support, non-DTO related Veeva CRM and Vault support, Training, continuous learning, and specialization requirements Essential Functions:

• Partner with the Digital Transformation office to support innovative digital initiatives at Lundbeck following the protocols for development of Lundbeck's Veeva CRM for both United States and Canada.
• Lead and/or participate in requirement sessions with Digital Transformation Office, sales, marketing, and business leadership to document requirements for new functionality or enhancements to processes. Strategize to develop solutions that support long term business objectives.
• Act as a change-maker: Pursue product improvements to adapt to Lundbeck's vision for digital transformation.
• Document, manage and implement system changes in Veeva CRM utilizing configuration and coding ensuring compliance with Lundbeck policy and processes. Drive results by pursuing initiatives to successful completion and closure.
• Manage and perform system testing, user acceptance testing and validation testing; in close collaboration with the global IT QA team as well as US and Canada Quality Assurance teams on computer system validation to ensure we are compliant.
• Manage and perform administrative duties in Veeva CRM including but not limited to maintaining user accounts, updating list of values, product administration, creating reports/dashboards, updating and creating workflows and solving end-user technical issues.
• Load data into the system using APIs or Apex data loader including alignments, product metrics, sample allocations, call plans etc.
• Create/Maintain sandbox environments and cleanup of sandbox environment data to support new hire training and other training initiatives.
• Manage CLM, Approved Email Content Migration and Deployments; working closely with agencies on timing and needs for content administration.
• Troubleshoot and resolve service desk tickets and provide support for miscellaneous projects to support the business as required. Problem solve and offer solutions and options for issue resolution. Required Education, Experience, and Skills:
  • Accredited Bachelor's degree
  • 4+ years of system administration and/or configuration experience
  • 2+ years of Veeva CRM/salesforce.com development experience or like software
  • Project management experience including ability to create project plans and execute to its timelines
  • Good understanding of the CRM data model
  • Understanding of SDLC methodologies
  • Passion for continuous learning and promoting digital transformation
  • Proven ability to manage multiple projects simultaneously, taking initiative and working independently
  • Strong verbal and written communication skills with an ability to effectively communicate with both technical and non-technical subject matter experts
  • Exceptional focus on customer service
  • Ability to dig deep into requirements discussions to understand the problem being solved for
  • Self-Starter who can manage multiple tasks simultaneously with minimal supervision
  • The Company requires all employees to be fully vaccinated against COVID-19 as a condition of employment. Newly hired employees must be fully vaccinated against COVID-19 and provide proof upon hire, or request a medical or religious accommodation Preferred Education, Experience, and Skills:
    • Experience working in the pharmaceutical industry
    • Veeva Vault PromoMats development experience
    • Veeva CRM certifications
    • Experience maintaining Computer System Validation Documentation for GXP systems
    • Experience supporting a remote sales force and onboarding new sales forces
    • Experience supporting a Canadian sales force
    • Experience working with a co-promotion partner Travel:
      • Willingness/Ability to travel up to 10% of time domestically. International travel may be required #LI-CP1 Why Lundbeck Lundbeck is unique from other biopharmaceutical companies in that we are 70 percent owned by a research-focused foundation. We have a deep heritage of discovery and have brought breakthrough therapies to millions of people across the globe. And we're just getting started! Our success is driven by our great people and inclusive culture, which is guided by our beliefs of being Patient-Driven, Courageous, Ambitious, Passionate & Responsible. Are you ready to make an impact, one patient at a time? Lundbeck offers a robust and comprehensive benefits package to help employees live well and protect their health, family, and everyday life. Information regarding our benefit offering can be found on the U.S. career site . Lundbeck is committed to working with and providing reasonable accommodations to disabled veterans and other individuals with disabilities during our employment application process. If, because of a disability, you need a reasonable accommodation for any part of the application process, please visit the U.S. career site . Lundbeck is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. Lundbeck participates in E-Verify .

Keywords: Lundbeck, Arlington Heights , Senior CRM Developer, IT / Software / Systems , Deerfield, Illinois