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Learning Experience Designer III, HR

Company: EDWARD JONES
Location: Wauconda
Posted on: May 11, 2022

Job Description:

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000 branch offices where our more than 7 million clients live and work. In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors. Enterprise Learning is responsible for building new capabilities critical to our firm's strategy at speed and scale, ensuring our 50,000 home-office associates and branch team members are reskilled and upskilled to deliver industry-leading Human-Centered Complete Wealth Management. The Learning Experience Designer III is responsible for the strategy, design, development, curation, and delivery of multi-modal high-performance learning initiatives that build learner capabilities, drive behavior change, and result in differentiated performance results. In this role, you will enable a culture of continuous learning through human-centered learning and performance design. Key Responsibilities: Partner with Learning and Development colleagues, end-users, stakeholders, and leaders to design, develop, curate, and deliver impactful, fit-to-purpose learning and development initiatives that achieve business outcomes Anticipate and recommend opportunities to optimize learning experiences with a particular emphasis on skill practice, application, and immersion using a sophisticated set of tools and techniques, including social/peer learning, simulation- and scenario-based design, practice environments, intensive case studies, game-based experiences, and academies Build learner capabilities and drive behavioral change using a learner-centered creative design process that involves conducting learner research, co-creating with end-users, prototyping learning experiences that achieve performance outcomes, and ensuring first-time quality at speed and scale. Design and develop adaptive multi-modal learning experiences that accelerate learner adoption through a focus on moments that matter applications and activities that enable performance-based outcomes, combining curated premium external content and bespoke in-house content and experiences. Collaborate on the development of assessments and learning measurement plans; leveraging the outputs to inform learner journeys, and gather learning insights in service to the maintenance and optimization of learning experiences and the management of learning and performance campaigns Serve as a member of dynamic, autonomous, matrixed teams responsible for the end-to-end implementation of projects in a fast-paced, challenging environment with multiple, contesting priorities Expertly facilitate the delivery of learning experiences, including in-person and virtual development sessions, workshops, academies, cohorts, 1:1 coaching, and the moderation of social forums, discussion boards, and informal learning opportunities Enthusiastically drive design, development, validation, user experience research, and playback sessions to create the conditions for iterative learner-centered design Stay current on research and practices in Learning & Development and related fields, experimenting with new applications and processes to optimize learning experiences and accelerate business outcomes Serve as a mentor to design teammates, using modeling, feedback, and coaching techniques within project work to ensure quality outcomes and support internal talent development. Qualifications Required in the Job: Master's Degree (or equivalent experience) in Education, Organizational Psychology, Human Capital Management, or related field preferred 5 years of proven experience designing, developing, and curating learning and performance initiatives 2 years of proven experience developing adaptive and/or interactive multi-modal, fit-to-purpose learning and performance solutions ; experience with assessment design preferred Brinkerhoff Architect Certification required within first 6 months Advanced understanding of Learning Sciences, Instructional Design, Modern Learning Experience Tools and Methodologies, and Performance Consultation Demonstrated understanding successfully creating, maintaining, and optimizing learning and performance experiences using Adobe Captivate, Articulate Storyline and Rise, Vyond, Audacity, and Adobe Creativity Cloud Proven experience successfully designing immersive learning and performance experiences using techniques such as simulations, role plays, practice scenarios, intensive case studies, practice environments, games, academies, etc. Proven experience successfully facilitating Design Thinking sessions and workshops and/or User Experience research projects to develop learning and performance strategies in partnership with end-users; IBM Practitioner Badge Preferred Proficient understanding of the Finance Services Industry Professional facilitation skills, including a mastery of executive presence and the ability to explain complex concepts to audiences with a variety of backgrounds Adept verbal and written communication skills, including the ability to moderate virtual formal and informal communication channels like forums and message boards Proven ability to collaborate with a wide variety of leaders, colleagues, and stakeholders, employing diplomacy to achieve outcomes without formal leadership Applied understanding of Systems Thinking, Root Cause Analysis, and Problem-Solving Methodologies to recommend learning solutions to performance challenges Proven ability to successfully organize and manage multiple projects and processes in a dynamic, matrix environment with a complex map of stakeholders Proven ability to mentor and coach learning and performance professionals without formal leadership responsibilities Proven experience successfully leading in the strategic design of learning and performance initiatives from initial ideation through delivery, resulting in demonstrable impact to business goals Proven ability to design and curate high-performing learning journeys Proven ability to establish trusted partnerships with stakeholders and leaders as a learning experience designer, employing objectivity and learning sciences to influence leadership decisions and achieve outcomes 2021 FORTUNE 100 Best Companies to Work For-- By Great Place to Work-- and FORTUNE Magazine --- Edward Jones was named No. 20 on the list. From FORTUNE --2021 FORTUNE Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Edward Jones Investments. 2021 Corporate Equality Index --- Edward Jones joins the ranks of 767 major U.S. businesses that received top marks in the Foundation---s 19th annual scorecard on LGBTQ workplace equality. From The Human Rights Campaign. All Rights Reserved 2021 Training Top 100 list - Edward Jones ranked No. 19, up six spots from last year in its 21st consecutive year on this prestigious list. J.D. Power, 2021 --- Edward Jones has ranked "highest in Employee Advisor Satisfaction among Financial Investment Firms" in the J.D. Power 2021 U.S. Financial Advisor Satisfaction Study. Edward Jones received the highest score among employee advisors in the J.D. Power 2007,2008, 2010, 2012-2015, 2017-2021 Financial Advisor Satisfaction Studies of employee advisors--- satisfaction among those who are employed by an investment services firm. Visit jdpower.com/awards for more information. Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law. At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate: Salary: $90628 - $154313 Category: Headquarters

Keywords: EDWARD JONES, Arlington Heights , Learning Experience Designer III, HR, Human Resources , Wauconda, Illinois

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