Hospitality Coordinator

Company: Mack & Associates, Ltd.
Location: Arlington Heights
Posted on: October 30, 2025

Job Description:

Job Description A well-established real estate company is looking for a service-driven, people-focused Hospitality Coordinator to join the team at a premier luxury residential building in Arlington Heights. In this vibrant, front-facing role, you'll be the first impression for residents and guests — creating a seamless, welcoming, and elevated experience every day. If you bring a polished presence, strong communication skills, and a genuine passion for high-end hospitality, this is your chance to be part of a prestigious community where excellence is the standard. This full-time opportunity offers a competitive salary of $70,000–$85,000 along with a comprehensive benefits package including medical, dental, and vision coverage, life and disability insurance, a 401(k) retirement plan, and paid time off. Key Responsibilities of the Hospitality Coordinator: Greet residents and visitors with a professional, courteous, and welcoming demeanor Take the lead in coordinating resident move-ins and move-outs, creating a smooth, welcoming, and stress-free transition that sets the tone for an exceptional living experience. Play a key role in the leasing process by guiding applicants through screenings and seamlessly onboarding new residents into the community. Act as a concierge-style liaison to support residents with service requests, amenity reservations, deliveries, and general inquiries Coordinate with property management and maintenance teams to ensure timely responses to resident needs Manage front desk operations, including call handling, visitor check-in, and package management Assist in planning and executing resident events, community experiences, and seasonal hospitality offerings Maintain a clean, organized, and upscale front desk/lobby area Monitor building access and uphold security protocols in coordination with building management Handle resident communications, announcements, and updates in a timely and professional manner Provide exceptional service that reflects the luxury brand and community standards Qualifications of the Hospitality Coordinator: 1–3 years of experience in hospitality, customer service, property management, or a related field (luxury or high-end experience strongly preferred) Polished, professional demeanor with excellent interpersonal and communication skills Strong organizational skills and the ability to multitask in a fast-paced environment Proficient in Microsoft Office and comfortable using property or hospitality management software Ability to handle confidential information with discretion Flexible schedule availability, including occasional evenings or weekends if needed High school diploma or equivalent required; associate or bachelor’s degree in hospitality or related field a plus P - 20

Keywords: Mack & Associates, Ltd., Arlington Heights , Hospitality Coordinator, Hospitality & Tourism , Arlington Heights, Illinois