Insurance Customer Service Representative

Company: Staff My Agency
Location: Round Lake
Posted on: March 18, 2023

Job Description:

Craig Kressner - State Farm Agency, located in Round Lake Beach, IL, is currently looking for a talented, caring, professional to join our team as a Licensed Customer Service Representative. This is a low-pressure position focused on Customer Service and light sales for a well-established State Farm Agent.

If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.

Responsibilities include but not limited to:

Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. You will receive:

Salary plus commission/bonus Paid time off (vacation, personal/sick days, and major holidays) Group Health (available if needed) Valuable experience Growth potential/Opportunity for advancement within my office Requirements

Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Excellent communication skills - written, verbal and listening Self-motivated Detail oriented Proactive in problem solving Ability to work in a team environment Ability to assess customer needs and conduct effective interviews Ability to effectively relate to a customer Property & Casualty license required (or must be able to obtain) Life & Health license (must have or be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

Keywords: Staff My Agency, Arlington Heights , Insurance Customer Service Representative, Hospitality & Tourism , Round Lake, Illinois

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