Customer Service Manager

Company: Tron Solar
Location: Vernon Hills
Posted on: September 17, 2022

Job Description:

Tron Solar is one of the fastest growing Solar companies in all of Chicagoland. We have an immediate opening for a Senior Customer Service Manager to thrive in a fast paced environment. The Customer Service Manager will be responsible for process development, continuous improvement, and delivery of customer service metric objectives. You must be comfortable making and fielding dozens of calls per day. In addition: Voice of the customer throughout the organization. Work effectively with all peers, Marketing, Sales, Install & Service, and Finance. Identify and develop processes and performance improvements for both the staff and the customer to develop a team who can successfully interact within the organization and with the customer. Establish performance metrics within the department to constantly improve performance. Analyze raw data into usable reports based on the needs of the departments within the company. One stop calling - solve the issue in one email or phone call. Extensive knowledge of TRON's internal operations and how solar works to educate customers. Manage internal information regarding customer requests, project details, processes, etc. within our CRM. Share educational customer experiences with staff for job and performance productivity and encourage staff to participate. Guide customers through company resources, as well as provide benefits and features of our installs and solar equipment. Skills and Specifications: Experience working with a CRM Experience with process deployment and performance improvements Good communication, time management, and organizational skill sets Strong PC & Microsoft Office skills Excellent analytical thinker Excellent Problem solving/analysis skills Qualifications: Minimum 3-5 years of experience in a similar role Knowledge of the solar industry is a plus Bilingual is a plus Must work in a TEAM environment Pay & Benefits: $50,000-$60,000 Salary Medical, dental, vision insurance 401k plan Paid vacation/sick time Modern, clean, and FUN work environment Work-Life balance focused company Paid Company outings and events Job Type: Full-time Schedule: Monday through Friday 8:00AM - 5:00PM Experience: Customer Service Manager: 3-5 years (Required) Benefit Conditions: Only full-time employees eligible after a 90 day probational periodJob Type: Full-timePay: $50,000.00 - $60,000.00 per yearBenefits: 401(k) Dental insurance Health insurance Paid time off Vision insuranceSchedule: 8 hour shift Monday to FridaySupplemental pay types: Bonus payAbility to commute/relocate: Vernon Hills, IL 60061: Reliably commute or planning to relocate before starting work (Required)Experience: Customer service: 3 years (Required) Management: 3 years (Required)Work Location: One location

Keywords: Tron Solar, Arlington Heights , Customer Service Manager, Hospitality & Tourism , Vernon Hills, Illinois