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Retail Store Associate

Company: Thrive Chicago
Location: Mundelein
Posted on: January 15, 2022

Job Description:

GENERAL PURPOSE:

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.

ESSENTIAL FUNCTIONS:

  • Understands that safety is the number one priority and practices safe behaviors in everything they do.
  • Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free work station
  • Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
  • Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction.
  • Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
  • Represents and supports the Company brand at all times.
  • Maintains a professional appearance and adheres to the Company's dress code at all times.
  • Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
  • Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
  • Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.

    COMPETENCIES:
    • Manages Work Processes
    • Business Acumen
    • Plans, Aligns & Prioritizes
    • Builds Talent
    • Collaborates
    • Leading by Example
    • Communicates Effectively
    • Ensures Accountability & Execution

      QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
      • Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
      • Ability to perform basic mathematical calculations commonly used in retail environments.

        PHYSICAL REQUIREMENTS/ADA:
        • Ability to use all Store equipment, including PDTs, registers and PC as required.
        • Ability to spend up to 100% of working time standing, walking, and moving around the Store.
        • Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
        • Ability to occasionally push, pull and lift more than 25 pounds.
        • Certain assignments may require other qualifications and skills.
        • Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

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Keywords: Thrive Chicago, Arlington Heights , Retail Store Associate, Hospitality & Tourism , Mundelein, Illinois

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