Manager of Drug & Alcohol Testing Programs

Company: Examinetics Inc
Location: Griffith
Posted on: February 17, 2026

Job Description:

Job Description Job Description Examinetics is looking for a knowledgeable and motivated individual to join our growing team as a Manager of Drug & Alcohol Testing Programs! This position will be at our corporate office in Overland Park, KS or Griffith, IN. This individual will serve as the organization's account leader and enterprise subject matter expert for all drug and alcohol testing programs. When you join our team, you will help our clients keep their employees healthy and safe. Come join our rapidly growing company and work with the best! Why you will love working at Examinetics Competitive Salary Medical, Vision, and Dental Insurance 401K Employer Matching 3 weeks Paid Time Off Annual Company Bonus Primary Responsibilities: Serve as the primary relationship owner for enterprise and high-complexity drug and alcohol testing accounts. Act as the executive-level advisor to client leadership on program strategy, regulatory posture, and operational risk. Own the client experience for assigned accounts, including issue resolution, expectation management, and long-term account health. Lead client governance activities, including business reviews, program evaluations, and executive-level communications. Drive client retention and expansion by building trusted partnerships and demonstrating program value. Serve as the internal SME for DOT and non-DOT drug and alcohol testing programs across all U.S. jurisdictions. Provide authoritative interpretation of federal, state, and contractual requirements, particularly in unionized environments. Interpret collective bargaining agreements and translate requirements into defensible operational processes. Advise clients and internal stakeholders on complex compliance and policy matters. Deliver consultative support to clients navigating regulatory changes, audit findings, or operational challenges. Lead client education initiatives, ensuring stakeholders clearly understand program requirements and implications. Manage sensitive client situations, escalations, and remediation efforts with professionalism and credibility. Proactively reduces complaints and disputes through structured communication and transparent documentation. Ensure client programs remain compliant with all applicable regulations and contractual obligations. Maintain accountability for accuracy, timeliness, and completeness of MIS and regulatory reporting. Identify compliance and operational risks at the account level and implement corrective strategies. Escalate clinical and regulatory issues to the MRO or clinical leadership as appropriate. Conduct routine account-level program reviews to assess compliance, performance, and client satisfaction. Develop and maintain standardized client-specific documentation, protocols, and guidance materials. Improve collector education, policy adherence, and enforce consistency across client populations. Implement workflow improvements that enhance service delivery and client experience. Act as the client advocate within the organization, aligning operations, clinical, and compliance teams around client needs. Provide training, coaching, and advisory support to internal teams supporting assigned accounts. Qualifications: Education and/or Experience: Demonstrated expertise in drug and alcohol testing programs within regulated and unionized environments. Proven experience owning and managing complex or enterprise client accounts. Strong working knowledge of MIS reporting and regulatory documentation requirements. Experience supporting multi-state programs with varying regulatory and contractual frameworks. Strong executive presence and ability to manage high-stakes client relationships. Medical Review Officer Assistant (MROA) certification required. Preferred Experience: Senior leadership or advisory experience within a drug and alcohol testing organization or regulated healthcare/compliance environment. Track record of improving client satisfaction, reducing escalations, and strengthening long-term client partnerships. Experience serving as a Designated Employee Representative (DER). Demonstrated ability to balance commercial objectives with regulatory integrity. Skills: Enterprise account leadership. Executive client communication and influence. Strategic relationship management. Regulatory expertise and risk governance. Change leadership and client education. Process optimization and operational credibility. Professional judgment and escalation management. About Examinetics Examinetics is the leading Workforce Health provider, serving clients nationwide. For over 25 years we have been helping businesses of all sizes and from every industry to protect and empower their employees with health compliance solutions. From hearing conservation to respiratory and overall health, our comprehensive suite of services delivers strategic value to clients and their employees. Examinetics proudly serves the workforce health needs of the nation’s best companies, assisting them in their mission-critical priorities. Examinetics is headquartered in Overland Park, KS, with almost 300 associates serving over 3,000 clients in over 16,000 locations annually. Non-Discrimination: Examinetics is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Keywords: Examinetics Inc, Arlington Heights , Manager of Drug & Alcohol Testing Programs, Healthcare , Griffith, Illinois