Client Success Manager, ACO - Remote

Company: Sound Physicians
Location: Schiller Park
Posted on: February 6, 2026

Job Description:

Pay or shift range: $95,000 USD to $105,000 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Job Details Description About Sound Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400 hospitals across 45 states. Our team of 4,000 clinicians and 1,000 business professionals across the country is united by one mission: to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone – no matter who they are or where they live. With physician-led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine. Why join us? A remote-first culture that values flexibility and collaboration Opportunities to grow your career while making a real impact A team that champions inclusivity, innovation, and excellence Whether working virtually or onsite at one of our practices, you’ll be part of a purpose-driven organization shaping the future of healthcare. Sound Physicians offers a competitive benefits package inclusive of the items below, and more: Medical insurance, Dental insurance, and Vision insurance Health care and dependent care flexible spending account 401(k) retirement savings plan with a company match Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sounds PTO policy Ten company-paid holidays per year About the Role The Client Success Manager works closely with a team of clinical leaders and Quality Improvement Nurses (QINs), Client Success Directors, revenue cycle management, finance and ACO senior leadership. They will also work closely with our ACO participating providers and post-acute care facilities, including facility and physician group management teams. This role is responsible for driving and achieving the quality and performance goals of the ACO at the provider and facility level. The Client Success Manager serves as one of the primary points of contact for developing long-term relationships with ACO participants. This position is seen by the client as an expert and trusted advisor. In partnership with their Client Success Director and Quality Improvement Nurse, they will identify and execute opportunities to improve cost and quality of care for their partners. This role will report to the Client Success Director. Essential Duties and Responsibilities Delivering exceptional client service on a day-to-day basis, proactively anticipating the client’s needs Tracking and managing engagement activities to align and achieve the goals of the ACO organization Coordinating and scheduling partner success meetings, such as monthly performance reviews Leading the support of the on-boarding of new clients from business development handoff, Telemedicine handoff, and to go-live Assisting providers and facilities with the installation, utilization, education, and training of the ACO population health platform Engaging participants to collect and submit required demographic data for quality reporting Establishing and engaging participants on their monthly ACO performance reports from the ACO population health platform Preparing monthly performance reports for ACO executive team on accounts that are performing well and underperforming Preparing individualized performance reports for providers and facilities Collaborating with the ACO clinical team, operations teams, Telemedicine team, and vendors to identify improvement opportunities for ACO participants Managing other duties as assigned Values Communication: The ability to speak, write, and listen clearly and consistently Critical Thinking: The ability to be initiative-taking; anticipate needs; ability to make good decisions with incomplete, ambiguous information Relationship Building and Maintenance: The ability to create and nourish healthy, strong relationships, as the face of Sound Passion: Commitment to achieving high levels of performance continually. Demonstrated personal resilience and enthusiasm for a job well done Collaboration: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process Teamwork: The ability to pull people together into highly effective teams Being Change Capable: The ability to inspire others to navigate and progress through change by providing vision, the why, and feedback mechanisms Knowledge, Skills, and Abilities Working knowledge of Microsoft Office Suite, including Microsoft Excel, Access, Word, Outlook, PowerPoint, SharePoint, Project, etc. Knowledge of Medicare, ACO, Medicaid, HMO, Private Insurance and/or No Insurance coverage Education and Experience Bachelor’s degree in business administration, healthcare management, or related field is preferred. 4 years of experience with business development, healthcare program management and/or clinical case management Salary Range This position offers an annual salary range of $95,000-$105,000. Exact salary will depend on the candidate’s experience, education and geographic location. Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws. This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Keywords: Sound Physicians, Arlington Heights , Client Success Manager, ACO - Remote, Healthcare , Schiller Park, Illinois