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Sr Manager Market Access/Patient Services Training

Company: Horizon Therapeutics
Location: Round Lake
Posted on: May 20, 2023

Job Description:

At Horizon Therapeutics, we define success by the number of lives touched, lives changed, and lives saved. Our global biotechnology company is made up of agile, out-of-the-box thinkers with a focus on delivering breakthrough medicines to those living with rare, autoimmune, and severe inflammatory diseases. This is the heart of our global mission. Start a career that enables you to live up to your potential and help others live up to theirs. Join us. The exceptional support we provide patients and communities equally extends to our employees. We offer industry-leading and award-winning benefits, compensation and rewards programs that positively impact all areas of our employees' personal and professional lives. Position SummaryThe Senior Manager is responsible for supporting the Market Access and Patient Services training team within Horizon's Commercial Training and Development function. This position is responsible for delivering comprehensive training to the patient services personnel and identifying training needs and gaps of the team. The Senior Manager will work closely to collaborate on various projects with several cross-functional teams including marketing, medical affairs, market access, sales training, site of care, analytics, compliance and other internal home office colleagues. The Senior Training Manager's overall Role Accomplishment is to contribute to: Competent and motivated Market Access representatives, through the effective identification of learning needs, content development, and facilitation that accelerates skill acquisition and market knowledge. Reporting to the Director, Market Access Training, this primary result will be achieved through the training of New Hire and Advanced learners, the development of training content, projects, and tactical plans that support business imperatives, the fostering of enterprise-wide and inter-departmental networks, and the sustainment of a high-performing Commercial Training and Development culture. While the Market Access Senior Manager's focus is on the administrative components, clinical competence, and tactical processes associated with training delivery, the Senior Training Manager understands and elevates both their influence and impact. ResponsibilitiesNew Hire and Advanced Learners Equipped with Training, Assets, and Tools to Support High Performance and Continued Skill Development

  • Enroll and influence Managers so concepts learned in training continue to resonate, are reinforced, and continuously refined, further increasing training impact
  • Lead and facilitate the formal New Market Access Training on-boarding process
  • Support enterprise-wide training initiatives and programs, including Advanced Training, National Sales Meetings (NSMs) and Plan of Action (PoA) meetings which serve to progressively build and sustain skill acquisition
  • Facilitate "Just-in-Time" emergent training on new processes and market access resources
  • Engage in Field Experience/Ride-Alongs with the intent to coach and reinforce skills learned in training, model "what good looks like," and gain data to inform the training feedback loop and future training interventions
  • Create assessment and evaluation criteria to ensure training objectives are achieved
  • Deploy training surveys
  • Work with Associate Director and Director to determine sustainment path and "pull-through" opportunities
  • Mentor new Training Managers Training Content, Projects, and Tactical Plans to Support Business Imperatives
    • Inventory and communicate training strengths and topical interests (e.g., patient engagement, healthcare landscape, business acumen, relationship building skills, etc.) that can be leveraged across Market Access
    • Align with Market Access SMEs and leaders seeking to adding value
    • Proactively identify needs from the field and/or partners
    • Map learning objectives and outcomes
    • Initiate, build, own, and iterate (with Director and Associate Director input) a well-thought-out project plan (hard copy), documenting agreed-upon tactics, accountabilities, and timelines, working backward from delivery deadline
    • Manage and allocate appropriate resources
    • Work with content vendors to ensure content aligns to learning objectives and quality standards
    • Manage Promotional Review Committee (PRC) approval process for assigned projects Enterprise-wide and Inter-department networks
      • Identify and establish rapport with Horizon colleagues within relevant business functions, noting influencers and connections between functions
      • Maintain a cadence of regular, intentional, proactive communication touchpoints to provide and receive updates
      • Develop strong relationships and communicate with executive presence
      • Leverage opportunities to expand your network (e.g., new hire dinners, after-work events etc.)
      • Create opportunities to enroll others in your efforts
      • Create and maintain external strategic partnerships (e.g., industry thought leaders, vendors, professional conference affiliations) Sustainment of a High-Performing Commercial Training and Development Culture
        • Be a team player and demonstrate "all-in" mentality: When faced with limited and competing resources, demonstrate business maturity and support business priorities, even if they do not represent your immediate function
        • Operate in a manner that inspires trust, confidence, professionalism, and transparency
        • Volunteer to lead cross-functional projects to gain exposure to other team members and BU partners
        • Volunteer to lead Commercial Training & Development team-building events
        • Using the Role Excellence Profile (REP) and Individual Development Plan (IDP), optimize your role as a Senior Training Manager and desired level of impact
        • Demonstrate coachability - ask for and accept feedback; be willing to coach peers
        • Demonstrate ownership and accountability for results
        • Operate under ambiguity and know when the risk of inaction is greater than the risk of taking the next logical step
        • Escalate opportunities and issues to Commercial Training & Development leadership with the goal of continuous process improvement Qualifications and Skills Required
          • Bachelor's Degree required.
          • Minimum 5 years of experience working in the pharmaceutical industry required.
          • Previous experience in market access related areas preferred
          • Minimum 2 year of experience in training (headquarter or field-based)
          • Flexibility to work in a fast-paced environment with multiple demands with a high level of initiative and independence required
          • Ability and willingness to travel to sales meetings, etc. including some overnight and weekend commitments (> 25%) required
          • Experience in content development and instructional design a plus
          • Experience working with learning management systems (LMS) preferred
          • Proficient in Microsoft Office
          • Professional, proactive demeanor
          • Strong interpersonal skills
          • Excellent written and verbal communication skills Our Values
            • Transparency: We value collaboration. Trusting teach other and tackling tough challenges can make a powerful difference.
            • Accountability: We do what's right for our patient communities through quality decisions and owning our successes and failures.
            • Growth: We fiercely innovate and evolve to better ourselves, our communities and our patients.These three values come to life through our five Leadership Expectations that apply to all Horizon employees
              • Enterprise Mindset: Look beyond one's team, brand or function to see the broader company and external perspective
              • Exhibit Intellectual Curiosity: Seek to understand what you do not know; ask the right questions of the right people and sources
              • Ensure Accountability and Courage: Step up to address difficult issues and hold self and others accountable to commitments
              • Embrace Diverse Perspectives: Welcome others with a respectful attitude; integrate diverse perspectives into ways of working
              • Develop Talent: Provide feedback, coaching and mentorship to help others be more effective in their roleAt Horizon, we know that disease does not discriminate. We embrace the bold ideas of one another, foster a sense of belonging, and value inclusion. We attract and develop diverse talent because we believe that when people from different backgrounds and life experiences come together, we make lives better. Horizon intends that all qualified applications are given equal opportunity, and that selection decisions be based on job-related factors. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristics protected by law.

Keywords: Horizon Therapeutics, Arlington Heights , Sr Manager Market Access/Patient Services Training, Executive , Round Lake, Illinois

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