Posted on: March 20, 2023
About This Role
Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Ourcollaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together.And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just asemployee-focusedas it is on itscustomers, andis consistentlyawardedfor both. We're all about people and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
On the Customer Services Platform team, you will work with our internal customers and business partners to build software solutions that provide a simple and intuitive experience for our Contact Center Agents, so they can focus on providing award winning customer service to Discover's customers. You'll work cross functionally with different engineering product teams to bring the vision and features to life. You'll be challenged and have the opportunity to learn and grow your skills, as well as have the opportunity teach and mentor others.
Responsible for the technical development of software engineering staff withina Discoverapplication development area while using your technical expertise to drive vision into action and results.
Develops and coaches' teams to be able to identify, manage, and escalate risk, and effectivelymanagesrisk within the teams you oversee.
Hire, retain and lead high-functioning, diverse group of engineering professionals, establishing clear objectives and key results, developing consistent set of practices andprocessacross the team and driving towards resolution of challenging problems. This includes all performance management aspects of leadingthe engineersincluding acquiring and providing 360 feedback and administering reviews. Manages software ownership and development from initial concept through continuous improvement.
Mentor staff of engineers in both technical and soft skills to craft a team of highly technically competent, consistent, thoughtful and customer-centric technology experts. This includes ensuring the group is adhering to principles of engineering excellence within their technical domain, applying consistency of technical execution, sharing common practices and challenges within the team and fostering a culture of excellence and continuous learning within the team.
Lead and shape the technical vision within their domain and be an essential member of leadership team including acting as a leader in the Discover engineering community affecting and advancing the architecture across the company and ensuring adherence to all regulatory, compliance and audit requirements. This includes defining how technical work should be done, selecting appropriate tools, defining technology, quality, experience and implementation standards and practices within own technical domain.
Work with key stakeholders to efficiently and effectively allocate team members to product teams to meet business and Product area objectives.
Engage with internal and external communities of practice to share experiences, contribute knowledge, learn and advocate for the Discover Technology brand. Promotes team innovation and collaboration of ideas across teams.
Contribute as an engineer within a product team designing, developing and maintaining quality technology solutions for a product or set of products including developing own subject matter expertise.
At a minimum, here's what we need from you:
Bachelor's Degree Technology, Business,or related
4+ yearsof experiencewith Application Development or related
In lieu of education, 6+ years Application Development or related
If we had our say, we'd also look for:
2+years' experience in People Leadership
Advanced experience ReactJS/Redux
Experience Designing UI/UX components
Experience CSS/SASS or similar
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer(EEO is the law) (https://www1.eeoc.gov/employers/poster.cfm) . We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.
here to apply!