Senior Product Delivery Manager-Account Selection & Enrollment
Company: EDWARD JONES
Location: Island Lake
Posted on: November 20, 2022
Job Description:
At Edward Jones, we help clients achieve their serious,
long-term financial goals by understanding their needs and
implementing tailored solutions. To ensure a personal client
experience, we have located our 15,000+ branch offices where our
more than 7 million clients live and work.
In a typical branch office, a financial advisor meets with clients
and receives branch office support, so they can focus on building
deep relationships with clients. Headquarters associates in St.
Louis, Tempe and Mississauga provide support and expertise to help
U.S. and Canada branch teams deliver an ideal client experience. We
continue to grow to meet the needs of long-term individual
investors.Edward Jones is looking for a Senior Product Delivery
Manager (Sr. PDM) who would be ultimately responsible for the
success, execution, and quality of multiple Digital Product
Delivery teams within the Digital Branch Experience portfolio. This
role will have significant strategy and creative thought leadership
responsibility in a matrixed team structure and environment. This
role ongoing focus will be implementing and improving the Edward
Jones Client Digital Onboarding and Account Selection systems for
existing and future Edward Jones service offerings.
Sr. PDMs are people leaders of Product Delivery Managers (PDMs) who
lead the engineering individuals on our product teams and are
therefore ultimately responsible for the outcomes of those product
teams. Sr. PDMs also directly lead important cross team supporting
roles including Solution Architects and Site Reliability Engineers
(SREs).
In the product delivery management portion of the role, this leader
will be responsible for:
Continual strategy setting and
evaluation of delivery team structure in alignment with firm need.
This will include contract and talent management with on-shore and
off-shore resource partners.Building strong partnerships and
relationships with leaders in Products, QA, UX, PMO, Shared
Technology Service, and Enterprise Architecture as well as cross
dependent productsRemoving obstacles, ensuring proper investments
of resources and focus, and coordinating resources to continually
reducing cycle times, increasing predictability, and increasing
qualityImproving usability scores by driving improvement of all
things related to the software lifecycle for their teamsSetting
product success measures to deliver the right value the right way
to our clientsOversight of product technology roadmaps to ensure
proper use of architectural standards and best practices in the
team's deliverables as well as reducing technical debtDeep
understanding of the product team's systems, processes, priorities,
and technologies while representing these aspects to all levels of
IS leadershipMinimizing key-person dependencies and knowledge silos
across product teamsEnsure PDMs are following division process and
balancing risks appropriately (e.g. compliance, change management,
information security, etc.)Achieving Service Level Objectives for
their productIn the people leadership portion of this role, this
leader will be responsible for:
Coaching and mentoring of Product
Delivery Managers, Architects, and SREs through observation and
timely feedback.Identification of key team positions and develop
ready-now leaders and successorsMust be able to establish and
maintain effective relationships with vendors while aligning to the
firm's objectivesUsing agile product development principles and
values, ensuring continued growth and execution in these
areas.Excellent written and oral communication skills, should be
able to communicate at all levels of the organization, lead
discussions and drive decisionsExcellent presentation skills.
Should be able to cater to a wide variety of audiences during
ongoing meetings, status updates, stakeholder presentations etc.
- Minimum of 10 years of experience directly related to the
design and delivery of Information technology solutions. At least 5
years in a leadership role (mentoring associates and leaders,
leading engineers, analysts, project leaders, etc.) is
required.
- Well versed or prior experience with custom application
development and low-code/no-code implementations is a plus.
- Experience with leading vendor-based implementations and
integrations requiring custom development.
- Practical understanding of agile product development principles
and values, ideally worked in an Agile development environment
- Bachelor's degree and/or equivalent work experience.
- Experience building out solutions that support real-time,
high-volume systems in a complex computing environment with
Financial Services business is preferred.
- Experience managing mixed teams of associates, contingent
workforce, statement of work and offshore resources.
- 100 Best Workplaces for Millennials in 2022, published Fortune
July 2022, Great Places to Work - data as of March 2022.
Compensation provided for using, not obtaining, the rating.
- Edward Jones was recognized as one of the Best Workplaces for
Millennials by Great Places to Work - and Fortune - magazine. The
privately held firm ranked No. 2 overall, in its fourth appearance
on the list.2022 Fortune Best Workplaces for Women, published
September 2022, research by Great Places to Work -, data as of
August 2021. Compensation provided for using, not obtaining, the
rating.
Edward Jones has been named to the
2022 Best Workplaces for Women list by Great Places to Work - and
Fortune - magazine, ranking No. 45.2022 Fortune's 100 Best
Companies to Work For, published April 2022, research by Great
Place to Work -, data as of August 2021. Compensation provided for
using, not obtaining, the rating.
For the 23rd time, Edward Jones has
earned a spot on the Fortune 100 Best Companies to Work For -
ranking by Great Places to Work - and Fortune - magazine. Edward
Jones ranked No. 35 on the prestigious 2022 list.2022 Best Places
to Work For LGBTQ+ Equality, Great Place to Work - in partnership
with Human Rights Campaign Foundation, published Equity Magazine
January 2022, data as of July 2021. Compensation provided for
using, not obtaining, the rating.
Edward Jones scored 100 percent on
the Human Rights Campaign Foundation's 2022 Corporate Equality
Index (CEI) the nation's foremost benchmarking survey and report
measuring corporate policies and practices related to LGBTQ+
workplace equality. The ranking designated Jones as one of the best
places to work for LGBTQ+Equality.Edward Jones does not
discriminate on the basis of race, color, gender, religion,
national origin, age, disability, sexual orientation, pregnancy,
veteran status, genetic information or any other basis prohibited
by applicable law.At Edward Jones, we value and respect our
associates and their contributions, and we recognize individual
efforts through a rewards program that promotes a long-term career,
financial security and well-being. to learn more about our total
compensation approach, which in addition to base salary, typically
includes benefits, bonuses and profit sharing. The salary range for
this role is based on national data and actual pay is based on
skills, experience, education, and other relevant factors for a
potential new associate:
Salary: $128299 - $218456
Category: Headquarters
Keywords: EDWARD JONES, Arlington Heights , Senior Product Delivery Manager-Account Selection & Enrollment, Executive , Island Lake, Illinois
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