Regional Food and Beverage Director (Central Region)
Company: Great Wolf Lodge
Location: Deerfield
Posted on: November 17, 2022
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Job Description:
Summary: -The Regional Food and Beverage Director (Central
Region) is responsible for supporting the planning, development,
implementation, administration, and evaluation of Food and Beverage
(F&B) programs and initiatives for Lodge Pack Members. These
programs/initiatives encompass several F&B functions such as
new product development, improving guest satisfaction,
program/process/systems improvement, financial results, performance
management, project management, coaching, and quality. This
individual will also improve business performance through the
building and the leveraging of property-level F&B leadership
and Pack Members. The leader in the role must be able to think
provocatively and act decisively; seamlessly moving from
big-picture, enterprise level thinking to building plans and
executing to deliver on bottom line business results.
Responsibilities:
Provide F&B leadership and direction at Great Wolf Lodges in
the assigned region (East, Central, or West) resulting in a
superior guest experience, overall Pack Member satisfaction and
engagement, and delivering on financial commitments to
stakeholders/shareholders.
Partner directly with the VP of Food & Beverage Ops in the
continuous development of new products, systems and programs
towards improving per person spending and increasing guest
satisfaction.
Partner with VP of Food & Beverage Ops and other Regional F&B
Directors on development of industry leading F&B initiatives,
programs and products.
Work closely with lodge F&B Directors and Lodge operations
teams to create plans and appropriately prepare F&B operations
to deliver results.
Conduct regular Lodge visits and audits in the region and provide
feedback and follow up to teams at the lodges based on these
visits.
Initiate the development of new and analyzes existing programs and
special promotions that will improve guest satisfaction, frequency
of return and average spend under the guidelines of Company's
policies.
Work closely with local, state and governmental organizations in
enforcing all applicable liquor laws.
Work closely with the F&B Directors and Executive Chefs to
ensure compliance and or follow up on the Ecosure program and
visits.
Assist in the handling of all guest complaints in the food and
beverage areas at the Lodges.
Demonstrate and instill a sense of character, integrity and quality
to enhance the continuing long-range growth and profitability of
the F&B operations in the region.
Qualifications:
The successful candidate should possess a broad and diversified
food and beverage background in a national or regional food
services-driven organization with multiple locations. - It is
expected that this leader will have experience with F&B
programs, operations, and systems with a focus on large hourly and
part-time work forces that tend to be young and transient. -
Requirements:
A bachelor degree is required; preference for Business, Management,
or Hospitality. An MBA or Master's is highly desirable.
Equal Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)
Keywords: Great Wolf Lodge, Arlington Heights , Regional Food and Beverage Director (Central Region), Executive , Deerfield, Illinois
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