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Regional Food and Beverage Director (Central Region)

Company: Great Wolf Lodge
Location: Deerfield
Posted on: November 17, 2022

Job Description:

Summary: -The Regional Food and Beverage Director (Central Region) is responsible for supporting the planning, development, implementation, administration, and evaluation of Food and Beverage (F&B) programs and initiatives for Lodge Pack Members. These programs/initiatives encompass several F&B functions such as new product development, improving guest satisfaction, program/process/systems improvement, financial results, performance management, project management, coaching, and quality. This individual will also improve business performance through the building and the leveraging of property-level F&B leadership and Pack Members. The leader in the role must be able to think provocatively and act decisively; seamlessly moving from big-picture, enterprise level thinking to building plans and executing to deliver on bottom line business results.
Responsibilities:


Provide F&B leadership and direction at Great Wolf Lodges in the assigned region (East, Central, or West) resulting in a superior guest experience, overall Pack Member satisfaction and engagement, and delivering on financial commitments to stakeholders/shareholders.
Partner directly with the VP of Food & Beverage Ops in the continuous development of new products, systems and programs towards improving per person spending and increasing guest satisfaction.
Partner with VP of Food & Beverage Ops and other Regional F&B Directors on development of industry leading F&B initiatives, programs and products.
Work closely with lodge F&B Directors and Lodge operations teams to create plans and appropriately prepare F&B operations to deliver results.
Conduct regular Lodge visits and audits in the region and provide feedback and follow up to teams at the lodges based on these visits.
Initiate the development of new and analyzes existing programs and special promotions that will improve guest satisfaction, frequency of return and average spend under the guidelines of Company's policies.
Work closely with local, state and governmental organizations in enforcing all applicable liquor laws.
Work closely with the F&B Directors and Executive Chefs to ensure compliance and or follow up on the Ecosure program and visits.
Assist in the handling of all guest complaints in the food and beverage areas at the Lodges.
Demonstrate and instill a sense of character, integrity and quality to enhance the continuing long-range growth and profitability of the F&B operations in the region.

Qualifications:
The successful candidate should possess a broad and diversified food and beverage background in a national or regional food services-driven organization with multiple locations. - It is expected that this leader will have experience with F&B programs, operations, and systems with a focus on large hourly and part-time work forces that tend to be young and transient. -

  • Minimum of 3-5 years restaurant F&B operations, with a proven knowledge and understanding of F&B business and operations
  • Multi-unit restaurant or multi-unit property leadership experience highly preferred
  • Must have ability to work within a corporate environment and as part of a multi-disciplined team of Food & Beverage managers, hotel managers and executives
  • Requires excellent verbal and written communication skills
  • Must be highly skilled in Microsoft Office and hospitality software management systems
  • Must have working knowledge of POS systems and back office reporting systems
  • Must have expertise in the profitability analysis and budgeting
  • Exhibits strong problem-solving skills in long term and immediate situations
  • Experience with the following software preferred: BirchStreet, Micros Symphony, Avero, Jolt operations software, Digital Food Ordering, Medallia, Coupa or similar purchasing system.

    Requirements:

    A bachelor degree is required; preference for Business, Management, or Hospitality. An MBA or Master's is highly desirable.
    Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Great Wolf Lodge, Arlington Heights , Regional Food and Beverage Director (Central Region), Executive , Deerfield, Illinois

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