Client Account Manager
Posted on: June 22, 2022
Celergo Streamline is buzzing and excited to announce that we
are growing in Service! We are scaling our footprint as well as
scaling our size within the Service organization.
The service organization within Celergo Streamline (CSL) is made of
Client Account Managers (CAM), International CAMs, Service Delivery
Managers, Global System Support, Project Services, Add-ons,
Transitions Managers, and Payment Services. We run payroll in over
140+ countries supporting our customers in their payroll needs
supported by a powerful network. This allows for us to support our
customers in this central managed service model everywhere in the
world aligning to our customer. This truly takes global payroll to
the next level! The clients see the value!
To meet the volume of scale we need to evolve and that is exactly
what we are doing. Over the course of the next year we will undergo
a digital transformation which will allow for our clients to truly
see the benefit of the country expertise and customer service that
we will bring in this model. This is an exciting journey. If you
want to bring the change, be the change, then we encourage you to
join this exciting organization!
ADP is Hiring for a Celergo International Client Account
Please Note: This is not a sales role
The International Client Account Manager is responsible for
ensuring the overall quality and on-time delivery of global payroll
while increasing client satisfaction. This International Client
Account Manager is a customer service position that works with a
portfolio of Clients, internal teams, and partners across the
globe. The International Client Account Manager is responsible for
all critical steps to provide our Clients a seamless payroll
process from input to pay date. The International Client Account
Manager is responsible for contributing to internal projects at
Celergo, while developing and learning his or her ongoing client
base and participating in ongoing trainings. The International
Client Account Manager is also responsible for understanding each
client-specific process to provide key recommendations for
improvements and efficiency gains. This position reports to the
Onboarding Lead for the first 3-6 months and then will report to a
Supervisor of Client Services.
Essential Duties & Responsibilities
Participate in ongoing training sessions on company protocols for
international payroll management and client services for the first
3-6 months of initial start date.
Assist with internal projects and collaborate with other
departments to achieve companywide goals while training on
Celergo's processes and protocols.
Work effectively within the team to ensure all department and
payroll deadlines are met.
Responsible for generating reports to analyze, audit, and reconcile
Strong communication and cross-cultural skills to collaborate with
international team members.
Responsible for the accuracy and timeliness of each Client's
Complete and deliver monthly checklist metrics:
Ensure timely completion
Ensure step by step processes are followed
Ensure payrolls are paid on time
Ensure invoices are billed accurately
Manage controls (client and internal changes):
Ensure that all documentation is up to date
Ensure all deliverables are completed timely and accurately
Provide clients with:
Strong critical problem solving results
Facilitate long-term relationships
Ensure each client payroll calendar is managed timely and
effectively with both the client and global payroll providers.
Ensure client deliverables and Service Level Agreements (if
present) are being completed timely and accurately.
Serve as client advocate and collaborate internally and externally
as needed to ensure client needs are understood and expectations
Review and communicate payroll changes between the Client and
global payroll providers.
Audit payroll calculations from global payroll providers.
Manage all steps of the funding process.
Generate consolidated invoices for client approval and funding
Maintain open items logs and track improvements to ensure all open
items are closed.
Requirements for the Role
Passion - Client Service Management
Education -- Bachelor's degree from an accredited four-year college
Experience -- Minimum of 2 years of professional experience in a
Other Skills and Abilities
Bilingual language skills are a plus.
Excellent written and verbal communication skills
Ability to maintain priorities in a constantly changing
Strong organization skills
Expertise using MS Office applications
Ability to travel on occasion in future if required
Explore our COVID-19 page https://jobs.adp.com/covid19/ to
understand how ADP is approaching safety, travel, the hiring
interview process, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP affirms that inequality is detrimental to our associates, our
clients, and the communities we serve. Our goal is to impact
lasting change through our actions. Together, we unite for equality
and equity. ADP is committed to equal employment opportunities
regardless of any protected characteristic, including race, color,
genetic information, creed, national origin, religion, sex,
affectional or sexual orientation, gender identity or expression,
lawful alien status, ancestry, age, marital status, or protected
veteran status and will not discriminate against anyone on the
basis of a disability. We support an inclusive workplace where
associates excel based on personal merit, qualifications,
experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business
with the highest ethical standards and full compliance with all
applicable laws. We also expect our people to uphold our values
with the highest level of integrity and behave in a manner that
fosters an honest and respectful workplace. Click
https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture
and our full set of values.
Keywords: ADP, Arlington Heights , Client Account Manager, Executive , Deerfield, Illinois
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