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Director, Performance & Planning - Clinical Team

Location: Deerfield
Posted on: June 18, 2022

Job Description:

Job Summary

Provides leadership and indirectly manages team(s) responsible for developing and implementing processes and programs across Walgreens Health Clinical teams. Identifies, evaluates and resolves business issues. Defines process and operational improvements for assigned work area. Works to resolve high-level, abstract problems across areas within specified area of expertise. Works cross-functionally to direct operational activities within the organization. Ensures that processes, policies, and procedures are revised and implemented to address any operational issues that are identified. Creates Dashboards to monitor and track team performance against deliverables. Knowledge and understanding of healthcare (managed care, clinical, pharmaceutical) products and services, store/field operations, and contracts and their respective business issues and potential opportunities.

Job Responsibilities

  • Manages and oversees efforts of others in the achievement of the strategic and operational objectives for the specified area of responsibility. Identifies, develops and implements appropriate approaches, processes, and tools that elevate the processes of the functional teams within Clinical. Ensures policies and procedures are revised and implemented to address any operational issues that are identified.
  • Supports mid and long-term planning through the identification and creation of initiatives that further Walgreens Health Clinical overall goals
  • Creates collateral (presentations, playbooks) to support the clinical team achieve operational goals
  • Coordinates across teams to foster exchange of ideas and provide cross-team learning opportunities
  • Assesses and analyzes budgets and projected costs to find ways to minimize expenses and optimize return on value
  • Inspires and motivates team members to perform at their best through positive encouragement and incentive initiatives
  • Facilitates ongoing communication and transparency with leadership about shifting company priorities, projects, risks, and dependencies
  • Identifies potential problems and points of friction within processes and programs, and develops paths for solutions in order to maximize efficiency and revenue
  • Identifying opportunities to expand or shift course to take advantage of changes in the market
  • Applies knowledge and understanding of healthcare insurance and managed care industry products and services and knowledge of retail operations and/or pharmacy operations.
  • Oversees a governance of operational processes including periodic status calls, quarterly performance reviews, annual business planning, change order reviews and Third Party budgets/ costs.
  • Conducts periodic meetings/ calls with internal departments to address administration issues, and coordinates resolution as required.
  • Ensures operational commitments are adhered to and takes necessary proactive measures before key milestones are missed. Manages the implementation process for all Walgreens Health and Transformation programs, while balancing partner needs and company objectives to ensure a successful/positive implementation for both parties.
  • Shares information cross-functionally to improve processes. Interacts with direct reports and peers in management / customers / vendors to share information and improve cross-departmental processes.
  • Manages problems and issues pro-actively.
  • Executes on business goals for the group. Anticipates process-centric, people-centric, and operations-centric ideas, issues and opportunities to move the business forward.
  • Supports budget development for functional area. Manages budget to plan and is responsible for meeting/delivering against budgetary goals and objectives.
  • Makes recommendations regarding the operating plans for a designated area, then, based on prevailing conditions may realign the daily operations of assigned area.
  • Influences individuals within and outside the Department. Prepares and presents reports to all levels of leadership and staff.
  • Stays abreast of industry leading best practices and brings them to the attention of the leadership team for possible application. Develops and leverages partnerships (and relationships) with internal and external stakeholders to meet business needs.#LI-NW14

    An Equal Opportunity Employer, including disability/veterans

    About Walgreens Boots Alliance

    Walgreens Boots Alliance (Nasdaq: WBA) is a global leader in retail pharmacy, impacting millions of lives every day through dispensing medicines, and providing accessible, high-quality care. With more than 170 years of trusted healthcare heritage and innovation in community pharmacy, the company is meeting customers' and patients' needs through its convenient retail locations, digital platforms and health and beauty products.

    Including equity method investments, WBA has a presence in more than 25 countries, employs more than 450,000 people and has more than 21,000 stores.
    WBA's purpose is to help people across the world lead healthier and happier lives. The company is proud of its contributions to healthy communities, a healthy planet, an inclusive workplace and a sustainable marketplace. WBA is a participant of the United Nations Global Compact and adheres to its principles-based approach to responsible business.

    WBA is included in FORTUNE's 2021 list of the World's Most Admired Companies*. This is the 28th consecutive year that WBA or its predecessor company, Walgreen Co., has been named to the list.

    More company information is available at

    Basic Qualifications
    • Bachelor's Degree and at least 8 years of business Operations experience OR High School/GED and at least 11 years of business Operations experience
    • Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
    • Experience identifying operational issues and recommending and implementing strategies to resolve problems.
    • Advanced level skill in Microsoft Excel (for example: using AVERAGE function, merging and centering cells, printing centered page and/or creating a pivot table).
    • Intermediate level skill in Microsoft Word (for example: creating and modifying text styles, numbering and sorting lists, working with sections and columns, formatting tables, and using templates and using diagrams and drawing tools)
    • Intermediate level skill in Microsoft PowerPoint (for example: creating presentations, adding and removing slides, entering and formatting text, applying design templates, modifying masters, inserting graphics and objects, creating handouts).
    • Experience with large scale project management (for example: planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives).
    • Experience developing strategic initiatives that align with business goals and budget.
    • At least 5 years of experience contributing to financial decisions in the workplace.
    • At least 5 years of direct leadership, indirect leadership and/or cross-functional team leadership.
    • Willing to travel up to 10% of the time for business purposes (within state and out of state).
      Preferred Qualifications
      • MBA, MPH, MHA
      • PMP
      • Experience working in healthcare payer operations.
      • Experience working in management consulting.
      • Experience working collaboratively with cross-functional teams

Keywords: WALGREENS, Arlington Heights , Director, Performance & Planning - Clinical Team, Executive , Deerfield, Illinois

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