Senior Director, Content and Knowledge Management Strategy, U.S.
Company: IQVIA
Location: Deerfield
Posted on: June 16, 2022
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Job Description:
The Knowledge Management Lead will oversee the assessment,
development, and ongoing deployment of Knowledge Management (KM) at
IQVIA . -This individual will be expected to -establish a new
standard of Knowledge Management at IQVIA and lead the assessment,
development, and strategic execution of the following :--- - - -A
KM Culture--- - - -Actionable, organized content strategy and
governance--- - - -Fit for-purpose KM technologies -This senior
role will be expected to have ownership for the development,
performance, and execution of IQVIA's knowledge management
ecosystem. This role will report into the US Content Office to
ensure maximum visibility and connection content, business needs,
and strategic priorities. However, there will be additional
accountability to and collaboration with Global and Enterprise
teams to ensure scalability and sustainability. -Success in the
role will be defined by the ability to drive IQVIA forward in its
ability to integrate knowledge management as part of IQVIA's
culture by ensuring employees have the appropriate communications,
incentives & tools while adhering to business
requirements/governance standards.Essential Functions: -Responsible
for the development, execution, and maintenance of IQVIA's KM
roadmap: Create short and long term project plans to identify and
prioritize scope, activities, and partnersPartner with the business
to assess & develop business requirements for the KM system
-Create, validate, and execute a plan that introduces and supports
a "culture" of KM to IQVIA to facilitate change management,
widespread adoption, and ongoing participationDevelop & employ KPIs
to measure system activities, identify areas for improvement, and
drive strategic and realistic growthEstablish & maintain KM
governance program to ensure content is managed to business, legal,
and ethical standardsLead senior-level KM steering committee that
acts to assess & evaluate current state and set objectives for
future-stateAssess technology enablers and develop recommendation &
requirements for technical system use -Engage with at-large
business through marketing & HR to develop an annual KM
communication plan & cadencePartner with complementary functions
such as sales excellence, sales enablement, IT, marketing
operations, commercial operations, etc. to ensure a
customer-centric, holistic approach. -Identify continuous
improvement activities for KM investment including alignment with
external benchmarks, employee feedback, and senior leadership
directionCreate & measure agreed upon ROI metrics to establish
value benchmarks for the organization; provide regular reports to
senior managementResponsible for using US BU content, including
thought leadership, sales and marketing materials, communication
materials, HR materials, and others as a pilot and an example of
system excellence. -The successful candidate will have spent at
least the 10 most recent years in a leadership or management
capacity working to drive knowledge management systems strategy &
implementation at a consulting, healthcare services or technology
organization - with emphasis on developing scalable and measurable
cultural and governance strategies. -Experience at large
organization is a requirementIQVIA is a leading global provider of
advanced analytics, technology solutions and clinical research
services to the life sciences industry. We believe in pushing the
boundaries of human science and data science to make the biggest
impact possible - to help our customers create a healthier world.
Learn more at -We are committed to providing equal employment
opportunities for all, including veterans and candidates with
disabilities. As the COVID-19 virus continues to evolve, IQVIA's
ability to operate and provide certain services to customers and
partners necessitates IQVIA and its employees meet specific
requirements regarding vaccination status.
Keywords: IQVIA, Arlington Heights , Senior Director, Content and Knowledge Management Strategy, U.S., Executive , Deerfield, Illinois
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