Desktop Management Analyst Sr

Company: Anthem, Inc.
Location: Deerfield
Posted on: November 18, 2021

Job Description:

Description SHIFT: Day Job SCHEDULE: Full-time Your Talent. Our Vision. At AIM Specialty Health (AIM), a proud member of the Anthem, Inc. family of companies, it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve. LOCATION - Deerfield, Illinois Desktop Management Analyst Sr Responsible for installing, configuring, testing and maintaining systems that automate, measure or manage other standardized processes and tools within Technology and Operations. Primary duties may include, but are not limited to: * Performs assigned tasks to complete moderate to highly complex customer requests for configuration, testing and/or delivery of desktop software applications and standardized Operating Systems components and patches to production desktops. * Provides support to IT users of desktop management tools to resolve technical issues of moderate to high complexity and provides 3rd level Helpdesk support for resolution of Sev1/Sev2 outages, based on SME status. * Interface with software vendors to resolve desktop toolset issues of moderate to high complexity. * Administer ALTIRIS Enterprise PC management solution * Manage Symantec end point encryption for all PCs in the organization. * Participates in meeting to advance regional or enterprise desktop configuration initiatives of moderate to high complexity and leads breakout sessions to gather requirements. * Evaluate and recommend standalone Desktop Management software tools to increase team productivity and reduce cost. * Represent the team as SME for simple to moderately complex audit requirements, in conjunction with administrative manager. * Perform level II systems administration of selected desktop management applications. Qualifications Minimum Qualifications: * Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 4 years of Information systems related experience with specific background in computer networking, or telecommunications; or any combination of education and experience, which would provide an equivalent background. * Requires experience with consulting/collaborating with peers and managers from diverse areas and with business partners to develop appropriate technical solutions for the business. Preferred Qualifications: * Technical certification strongly preferred. * Experience administering ALTIRIS, Symantec Endpoint Solution and Druva In Sync enterprise backup solution * Proficient with MS Application * Advanced Excel knowledge around building queries and reporting * Proficient building images for various Dell PCs * Experience with Database management, methods and best practices; software, software configuration and/or operating systems. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For--, is ranked as one of the 2020 World's Most Admired Companies among health insurers by Fortune magazine, and a 2020 America's Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

Keywords: Anthem, Inc., Arlington Heights , Desktop Management Analyst Sr, Executive , Deerfield, Illinois