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MSFT D363 CRM CE, Senior Manager

Company: PwC
Location: Deerfield
Posted on: February 18, 2021

Job Description:

A career within Microsoft Consulting services, will provide the opportunity to help our clients evaluate their supporting technologies needed to engage effectively with their customers, supply chain and employees. We contribute to PwC's value proposition of strategy led and technology enabled by aligning our Advisory industry focus with Microsoft's key technologies such as Dynamics AX, Dynamics365, Office365, Azure and Business Intelligence Analytics.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
  • Deal effectively with ambiguous and unstructured problems and situations.
  • Initiate open and candid coaching conversations at all levels.
  • Move easily between big picture thinking and managing relevant detail.
  • Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
  • Contribute technical knowledge in area of specialism.
  • Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
  • Navigate the complexities of cross-border and/or diverse teams and engagements.
  • Initiate and lead open conversations with teams, clients and stakeholders to build trust.
  • Uphold the firm's code of ethics and business conduct.
    Job Requirements and Preferences:

    Basic Qualifications:

    Minimum Degree Required:
    Bachelor Degree

    Minimum Years of Experience:
    7 year(s)

    Required Knowledge and Skills:
    Demonstrates proven intimate knowledge and abilities in Dynamics CRM (2013, 2011 or 4.0 systems/core, external components and architecture), as well as other Microsoft solution offerings.

    Preferred Qualifications:

    Certification(s) Preferred:
    Acquired one or more functional certifications within Dynamics CRM (2013/2011/4.0/Online)

    Preferred Knowledge/Skills:
    Demonstrates intimate knowledge leading efforts to understand, assess, consult, design, implement and train on Microsoft Dynamics CRM applications-based solutions, which include the following areas:
    - Interacting with prospects and clients to understand CRM requirements across Sales, Services, Marketing and Support;
    - Successfully demonstrating Microsoft Dynamics CRM solution capabilities to the client and provide them with examples to ascertain business requirements; advising on complex MS Dynamics CRM business cases and propose solutions based on Microsoft Dynamics CRM, 3rd parties and customizations;
    - Creating fit and gap analysis to assess how well the solution meets requirements and assess whether requirements are complete and comprehensive using fit and gap analysis templates for CRM;
    - Leading and delivering through the lifecycle of a Dynamics CRM Solution Implementation through the Assessing, Designing, Developing, Deploying and Operationalizing stages;
    - Proving industy leading practices and guidance through each of the stages to optimize cost and delivering a highly efficient and performing solution;
    - Supporting in-solution design with industy leading practices to address client interface and performance requirements and design for integration with external systems and business processes through adapters, accelerators and 3rd party tools. Identifying creative workarounds to meet requirements with or without the development of custom code;
    - Customizing and implementing Microsoft Dynamics CRM, migrating data from external systems, conducting and supporting solution testing, assisting with functional, system and user acceptance testing, and conducting and supporting user and administrator training. Being able to design and integrate business processes and data flows between CRM applications and other applications, such as back office/ERP/Office 365/other Line Of Business applications;
    - Assisting sales and presales teams to prepare proposals, participate on client presentations and support business development and the sale of professional services when necessary.
    Demonstrates intimate abilities and/or a proven record of success in the folllowing areas:
    - Proven technical knowledge of a CRM solution, with Vertical Industry specialization Successful implementation of large packaged CRM applications (Microsoft Dynamics CRM, Siebel, SAP CRM, Oracle CRM, SalesForce.com, SalesLogix, or Pivotal).

    Demonstrates success in utilizing Microsoft Dynamics CRM in an architect/technical capacity, which includes the following areas:
    - Performing key contributions to the lifecycle stages of a Dynamics CRM Solution (Assessment, Design, Development, Deployment, Testing, Operations and Diagnostics), leveraging CRM 2013/2011/CRM 4.0 and CRM Capabilities;
    - Utilizing Microsoft BI suite, MS SQL Server and SSRS reporting services to manage the reporting lifecycle (Report Design, Creation, Publishing, Subscription, Alerts);
    - Being able to develop custom CRM forms, screens, views, workflows and reports using the product as well as the SDK and Developer Toolkits;
    - Being able to carry out data migration and integration mappings using SQL Integration Services, Scribe or Web Services, middleware such as WCF or BizTalk Server;
    - Leveraging Microsoft Platform and supporting programming languages C#, ASP.NET, DHTML, CSS, HTML5, JavaScript, AJAX, Silverlight and experience with Microsoft Outlook and Office 365 preferred.


    All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

Keywords: PwC, Arlington Heights , MSFT D363 CRM CE, Senior Manager, Executive , Deerfield, Illinois

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