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Lead Engineer - ServiceNow Configuration (Remote)

Company: Walgreens
Location: Deerfield
Posted on: March 15, 2023

Job Description:

Job Description:
Job Summary
This Lead individual contributor role demonstrates proficiency in all areas of the professional function and advanced in-depth specialization to perform and implement activities that impact components / processes of specified functional areas of the Walgreens Service Now Environment. This role will be assigned to assigned to strategic, complex Epics and expected to operate with little oversight and deliver functioning solutions. Receives work in the form of short- and mid-term outcomes that regularly require the application of independent judgment and creativity.
Mentors less experienced members of the team. May lead projects and matrixed teams.
Job Responsibilities

  • Plans, designs, develops and tests software systems or cloud platform management technologies including SaaS solutions used for software development in the cloud.

  • Writes code that establishes and enhances coding specifications, typically for software programs and systems that have little or no precedent.

  • Delivers cloud and hybrid platform features with exceptional quality, meeting designated release plans and delivery commitments.

  • Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

  • Leads the daily work of assigned work group or team. Recommends modifications to the daily operations of the assigned work group or team. Makes needed adjustments to short term priorities.

  • Owns a functional area. Breaks large requests down into sub tasks, gives higher level status updates. Writes test plans. Takes delivery and operational responsibility. Sets measurable goals, and meets them. Reviews and approves code changes.

  • Networks with senior internal and external personnel in own area of expertise. Interacts with direct team of accountability, peers and or managers in other teams. Will interact with vendors and or customers to share information and improve workflow processes.

  • May design specifications of assigned projects and may lead in implementation.

  • Demonstrates proficiency in all areas of the professional function and advanced in depth specialization in some.

  • Participates in developing technical or business approaches and new or enhanced technical tools. Has proven expertise in software design, architecture and software and system interrelationships. Has expert knowledge of programming languages important to the organization.

  • Sets software engineering project schedules, defines project parameters and tasks and monitors project tasks. Develops and keeps the vision of the project, leading others toward its completion. Resolves a wide range of issues in creative ways.

  • Analyzes open source and or COTS products and makes recommendation to support build vs buy decisions

  • Owns the development and rollout for an entire product, or large project. Champions process SAFe, Agile Scrum, TDD, etc. Writes tech specs and identifies risks before starting major projects. Sets standards. Goes out of their way to reduce complexity. As needed, takes on additional tech lead responsibilities for driving an initiative to completion.

  • Allocates and tracks the work of individual contributors. Participates in teaching and training members of work group or team

    An Equal Opportunity Employer, including disability veterans
    About Walgreens Boots Alliance
    Would you like to see the impact of your work on the real world? Is hands-on world class engineering and problem-solving part of your passion? Welcome to WBA Tech.
    We are a team of technologists, under our visionary CEO Rosalind Brewer, working to transform health care through innovations that make quality care more accessible, affordable, easier to use, efficient, and patient-focused. Through the user of technology, we are pioneering a new approach to total health that puts people at the center of everything we do. You will be part of a team that will build the future of a healthcare platform that connects customers with doctors' offices, hospitals, care centers, pharmacies, insurers and payors. Working for WBA Tech is rewarding because your efforts will make a true difference to customers and patients across the communities we serve in the U.S.
    You will be involved in algorithm design, data structure at petabyte scale, imaging and speech processing, artificial intelligence and robotics, infrastructure and network designs at a massive scale.
    We look for leaders and individual contributors in front end designers, backend Java programmers, Linux engineers, network engineers, software and algorithm designers (remember the big O notation?), AI implementers, image processing engineers, database designers (SQL and NoSQL), messaging engineers and security engineers with knowledge at protocol level.
    WBA is #18 on the Fortune 500 list and our company purpose is more joyful lives through better health.
    Walgreens Boots Alliance Nasdaq WBA is a global leader in retail pharmacy, impacting millions of lives every day through dispensing medicines, and providing accessible, high quality care. With more than 170 years of trusted healthcare heritage and innovation in community pharmacy, the company is meeting customers and patients needs through its convenient retail locations, digital platforms and health and beauty products.
    Including equity method investments, WBA has a presence in more than 25 countries, employs more than 450,000 people and has more than 21,000 stores.
    WBAs purpose is to help people across the world lead healthier and happier lives. The company is proud of its contributions to healthy communities, a healthy planet, an inclusive workplace and a sustainable marketplace. WBA is a participant of the United Nations Global Compact and adheres to its principles based approach to responsible business.
    WBA is included in FORTUNEs 2021 list of the Worlds Most Admired Companies. This is the 28th consecutive year that WBA or its predecessor company, Walgreen Co, has been named to the list.
    More company information is available at
    Job ID: 1095402BR
    Title: Lead Engineer - ServiceNow Configuration (Remote)
    Company Indicator: Walgreens
    Employment Type:
    Job Function: Information Technology
    Full Store Address: 200 WILMOT ROAD,DEERFIELD,IL 60015
    Full District Office Address: 200 WILMOT ROAD,DEERFIELD,IL,60015-00001-Y
    External Basic Qualifications:

    • Bachelors Degree and at least 4 years of experience in Engineering, Software engineering or related field OR High School/GED and at least 7 years of experience in Engineering, Software engineering or related field

    • Experience writing code for moderate to complex online applications, microservices deployment automation or customer experience solutions.

    • Experience with programming languages to write robust infrastructure as code components that can scale securely

    • Experience designing or building moderately complex applications

    • Experience writing automated test scripts and deploying baselines

    • Experience creating coding or scripting solutions to fix complex problems or issues

    • Experience engaging and the executive level

    • At least 2 years of experience contributing to financial decisions in the workplace.

    • At least 2 years of direct leadership, indirect leadership and or cross functional team leadership.

    • Willing to travel at least 10% of the time for business purposes (within state and out of state).

      Preferred Qualifications:

      • Bachelor's Degree in Computer Science, Information Technology

      • Experience configuring and setting up ServiceNow

      • Experience working in an Agile environment

      • Experience configuring and setting up ITSM in ServiceNow.

      • Experience configuring and setting up ITOM in ServiceNow.

      • Experience configuring and setting up HR Service Delivery in ServiceNow.

      • Experience configuring and setting up custom workflows within ServiceNow

      • Very familiar with CSDM in ServiceNow and its practical uses.

      • Experience in balancing between customization and leveraging base features.

      • Experience in navigating ServiceNow support structure and collaborate with internal teams

      • Experience in SSO integration with ServiceNow and managing SSL cert based authentication in an enterprise environment

      • Understands LAN WAN Networks (e.g. Routing, Load balancing, L3 switching, firewalls)

      • Prior experience in using automation/DevOps pipelines

      • Understanding DevOps and ITSM principles and integrating ADO and SN where needed

      • Strong understanding of infrastructure components (e.g., databases, IP networking, DNS, cloud services, orchestration tools, containerization)

        An employee in this position can expect a salary/hourly rate between $91,950 and $235,440 plus bonus pursuant to the terms of any bonus plan, if applicable, will depend on experience, seniority, geographic locations, and other factors permitted by law.
        To review benefits, please click here

Keywords: Walgreens, Arlington Heights , Lead Engineer - ServiceNow Configuration (Remote), Engineering , Deerfield, Illinois

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