Customer Service Representative I
Company: RJ Schinner Co
Location: Menomonee Falls
Posted on: February 16, 2026
|
|
|
Job Description:
Job Description Job Description RJ Schinner is celebrating 75
years in business! Our journey started back in 1951. Today, we’re
proud to have 20 distribution centers across the U.S. and a team of
600 amazing people, all working together to keep distributors in 48
states stocked with the essentials – from paper goods and
foodservice packaging to cleaning supplies. Headquartered in
Menomonee Falls, WI, we’re proud to be recognized as one of
Deloitte’s Wisconsin 75 most successful private companies and
recognized by BizTimes’ Future 50 Program as one of the
fastest-growing privately-owned companies in southeastern
Wisconsin. But what really matters? The people behind it all. When
you join RJ Schinner, you’re not just taking a job — you’re
becoming part of a team that values hard work, celebrates success,
and believes in growing together. Customer Service Representative I
Summary Full-time | Monday-Friday | 8:00 am - 5:00 pm The Customer
Service Rep I ensures customer satisfaction by answering product
and delivery questions and suggesting information about other
products. Processes orders, prepares correspondence, tracks
customer orders, and works to resolve any delivery issues. Customer
Service Representative I Benefits Competitive base pay, Tier-based
annual increase structure and year-end bonus opportunity Medical,
Dental and Vision insurance, Employer paid life and short-term
disability insurance Two weeks’ paid time off your first year, paid
holidays and paid leave program Internal advancement opportunity
Up-to-date technology and operations equipment New-hire and
on-going training opportunities Regular Employee Appreciation
events Employee pricing program on RJ Schinner sold products ½ off
RJ Schinner Apparel, and much more! Customer Service Representative
Qualifications 1-3 years of effective customer support experience
Strong phone skills Dynamic active listening skills Impassioned
customer satisfaction focus Solid ability to effectively adapt and
respond to different types of situations Proven ability to
prioritize and manage time efficiently Customer Service
Representative I Duties Builds sustainable relationships of trust
through open and interactive communication Meets call handling and
order entry quotas Handles complaints, provide appropriate
solutions and alternatives Keeps records and track the pricing for
customers a Reviews Deduction Lists, Credit Report, and Pricing
Over-Ride Report Communicates with Warehouse Managers on late,
large and/or add on of orders Works closely with other Customer
Service Reps to encourage a teamwork environment Expedites Reports
(back orders/open orders) Tracks status of products and stock
requests with Purchasing team Preferred Qualifications Customer
support experience in a wholesale redistribution environment
Familiarity with Eclipse (AS400)/Solar (Window based) system
Location: On-site N89W14700 Patrita Drive | Menomonee Falls WI |
53051 www.rjschinner.com R.J. Schinner Co., Inc. is proud to be an
Equal Opportunity Employer. We hire and promote for all positions
without regard to race, religion, color, national origin, gender,
sexual orientation, gender identity and/or expression, disability,
or veteran status. All terms and conditions of employment are
administered on the basis of equality. IND1
Keywords: RJ Schinner Co, Arlington Heights , Customer Service Representative I, Customer Service & Call Center , Menomonee Falls, Illinois
