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Order And Data Entry Rep

Company: Rust-Oleum Corporation
Location: Vernon Hills
Posted on: September 24, 2022

Job Description:

JOB DESCRIPTION

As our Order Entry Rep, you're there to enter customer and sales representative orders into the system. To thrive in this role, you must have some customer service experience and be detailed oriented.

Essential Duties & Responsibilities:

  • Edit orders received by fax, email, telephone or mail to identify ship to/sold to number and customer instructions prior to entry
  • Enter manual orders into SAP system within 24 hours of receipt.
  • Respond to requests: identifying discrepancies or problems related to orders.
  • Provide appropriate pricing or customer service rep documents needed for correction.
  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
  • Prepare invoices, shipping documents, and contracts.
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
  • Receive and respond to customer complaints.
  • Verify customer and order information for correctness, checking it against previously obtained information as necessary.
  • Direct specified departments or units to prepare and ship orders to designated locations.
  • Check inventory records to determine the availability of requested merchandise.
  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
  • Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
  • File copies of orders received, or post orders on records.. Required Experience:
    • 10 Key Experience
    • Prior order entry/customer service experience
    • Attention to detail
    • Ability to prioritize workload/Sense of urgency
    • Basic understanding of Excel and Word
    • Effective written and verbal communication skills
    • SAP experience a plus
    • Teamwork: Must be able to work well with others/good team player Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class

Keywords: Rust-Oleum Corporation, Arlington Heights , Order And Data Entry Rep, Administration, Clerical , Vernon Hills, Illinois

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