Office Coordinator - Deerfield, IL
Company: Athletico
Location: Deerfield
Posted on: June 16, 2022
|
|
Job Description:
This position qualifies for a $1,000 Sign-On bonus. Apply
today!Greater Purpose and Core Values:Athletico's Greater Purpose
is to empower people, inspire hope and transform lives. We
accomplish this by providing exceptional, progressive, and
cost-effective fitness, performance and rehabilitative services
through personalized care that emphasizes education and prevention
of future injury. This is accomplished through building on our Core
Values of one team, understanding our business, recognition,
people-focused, accountability, continuous innovation and trust and
integrity, which are the foundation for our unique culture.Position
Summary: Reporting to the Clinic Manager, the Patient Experience
Coordinator (similiar to medical receptionist and office
coordinator roles) is the owner of the patient's first and last
impression and front-office experience and delivers first-class
customer service throughout the patient's physical therapy journey
at Athletico.Benefits offered with this full time position
:Medical, dental and vision (eligibility begins day one of
employment)13 days PTO (accruing starts immediately upon hire)6
Major Holidays Off plus 2 floating holidays a yearPhysical Therapy
BenefitsPaid parental leavePre-Tax & Roth 401K (with a quarterly
match)Pet insuranceStudent Loan ResourcesWell-being programs (EAP
and Headspace App) and more---Essential Duties and
Responsibilities:The below is not an exhaustive list of duties and
you will be expected to perform different tasks as necessitated by
your changing role within the organization and the overall business
objectives of the organization.Provide professional, friendly and
compassionate service to all patients and physical therapy staff in
all interactions including issue resolution, scheduling, new
patient onboarding, insurance verification, and billing.Manage
clinic scheduling ensuring to match patient with the best clinician
for their needs / injury as well as optimum patient flow.Provide
new patient onboarding including facility tour, data gathering, and
physical therapy staff introductions. Obtain verification of
patient medical insurance information and manage patient insurance
requirements and inform patients of insurance benefits and options
for payments on account. On behalf of physical therapists,
coordinates the communication of patient progress to physicians,
nurse case managers, adjusters and attorneys.Assist with management
of patient expectations based on clinical findings including
frequency and duration of treatment, progression toward functional
goals, and discharge planning. Serve as a contact for physical
therapy post-care needs.Organizes cultural moments (e.g., patient's
physical therapy goal celebrations) in concert with the clinical
team to make sure all patients are recognized and
appreciated.Execute and reinforce administrative and patient
experience Standard Operating Procedures (SOPs) and best practices
within the clinic.Provide general office, receptionist, and
clerical support to assigned location.QualificationsEducation: High
School Diploma or GEDKnowledge and Technical Skills:Excellent
customer service skillsProficient with the use of MS Office,
Outlook and ExcelKnowledge of healthcare insurance benefits and
coverage preferredExperience with requesting and managing customer
payments preferredLanguage SkillsAbility to read, write and speak
English proficientlyPhysical Demands:Ability to fufill office
activities including but not limited to remain stationary for
extended periods of time (i.e. while working at a desk),
stoop/kneel/crough, travel around the office, communicate with
others (verbal and written), and use fine motor skills including
fine hand manipulation and keyboarding.Ability to see at close
range, distance vision, peripheral vision, depth perception, and
the ability to adjust focusWork Environment: Consistent with a
standard office environment, noise level is low with little to no
extraordinary environmental factors.Athletico provides equal
employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any type
without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, state or local laws. This
policy applies to all terms and conditions of employment, including
recruiting, hiring, placement, promotion, termination, layoff,
recall, transfer, leaves of absence, compensation and training.
Keywords: Athletico, Arlington Heights , Office Coordinator - Deerfield, IL, Administration, Clerical , Deerfield, Illinois
Click
here to apply!
|